Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Always helpful with my medical miracle dog!
Always helpful with my medical miracle dog! Without trupanion, I would not have been able to help her through cancer treatments
Insurer: Trupanion Canada
By: Jennifer
Great customer service.
Great customer service. My problem was solved right away. I recently had a bad experience with Playstation and I wish I had to deal with your company instead of their customer service
Insurer: Trupanion Canada
By: Max
Having insurance for a pet is a must.
Having insurance for a pet is a must. Trupanion has the portal to make it easy as well as staff 24/7 to help with any issues or questions
Insurer: Trupanion Canada
By: Ashley
I had a very very informative and helpful conversation on the phone about what my insurance covers and how to make a claim.
I had a very very informative and helpful conversation on the phone about what my insurance covers and how to make a claim. I am very grateful for the help!
Insurer: Trupanion Canada
By: Douglas
I have always had a great experience when on the phone with your team members.
I have always had a great experience when on the phone with your team members.
Insurer: Trupanion Canada
By: Elizabeth
Very friendly very helpful!
Very friendly very helpful!!
Insurer: Trupanion Canada
By: Natalie
Very helpful and very kind.
Very helpful, and very kind. We had a great discussion.
Insurer: Trupanion Canada
By: Julie
I have always experienced excellent help/assistance when calling.
I have always experienced excellent help/assistance when calling. Very pleasant voices and very knowledgeable employees.
Insurer: Trupanion
By: Michele
Because even though a mistake was made on the first day it seems as if it were corrected on the same day!
Because even though a mistake was made on the first day, it seems as if it were corrected on the same day!
Insurer: Trupanion Canada
By: Dawn
Because I always get excellent service and the staff are so polite
Because I always get excellent service and the staff are so polite
Insurer: Trupanion Canada
By: Paulette