Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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My Experience #2
Your company actually paid up. Treated fairly and efficiently.
Insurer: MetLife
By: customer
Was referred by a friend and the…
Was referred by a friend and the representative was cordial and patient with all our questions.
Insurer: Prudent Pet
By: lifeandbsgmail.com
Solid Insurance for our Pets
Fast reimbursements, they don't need tons of additional paperwork during a stressful time. It's been really straightforward to use Healthy Paws for our pets!
Insurer: Healthy Paws
By: swissmiss
The Fetch Representative
The Fetch Representative, Amanda made the experience totally a 5 Star experience. I would rate her higher.
Insurer: Fetch
By: J.A.
Customer service quick on the claims.
Customer service quick on the claims. All and all very good company.
Insurer: Embrace
By: Jackie Patsouras
The representative I spoke to was very…
The representative I spoke to was very friendly and patient. Very pleasant to deal with.
Insurer: Sonnet
By: Linda Hamou
No hassle at a stressful time when our…
No hassle at a stressful time when our pup was hospitalized. Couldn't be happier with hiw smoothly everything went.
Insurer: Trupanion
By: Jon Paul
For first time claim files it is a bit…
For first time claim files it is a bit complicated. I called the service line and they were extremely helpful in getting my claim entered. Reimbursement for my claim was great and fast. I would suggest more help for first time claim submissions would be wonderful. Thank you for everything and to the customer service phone help with real people!
Insurer: Spot
By: Jan Salzman
Josh was absolutely wonderful to deal…
Josh was absolutely wonderful to deal with. He explained my policy and everything that is covered in it!
Insurer: Fetch
By: Sharon Singer