Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Allison was so sweet great phone skills!
Allison was so sweet great phone skills! She even hoped my puppy was feeling better:)
Insurer: Trupanion
By: Debora
Everyone who works at Trupanion are compassionate people
Everyone who works at Trupanion are compassionate people
Insurer: Trupanion
By: Vincenta
Great service
My sister recommended Trupanion and she was right. Customer service is great!
Insurer: Trupanion
By: Marie
Again the representative was very helpful
Again, the representative was very helpful
Insurer: Trupanion Canada
By:
Alexandra was very professional and caring.
Alexandra was very professional and caring. If she is an example of all of your employees, you have a top notch organization.
Insurer: Trupanion Canada
By: Mary
All good!!
Easy to sign up. Helpful agent
Insurer: Trupanion Canada
By: Erica
Great customer service
Great customer service
Insurer: Trupanion Canada
By: Lynn
Always have received wonderful and caring service.
Always have received wonderful and caring service. This is our second dog insured with you, so I’ve been a customer for well over 10 years.
Insurer: Trupanion
By: Joan
Every experience with Trupanion is caring and I just feel supported 100% by the company.
Every experience with Trupanion is caring and I just feel supported 100% by the company. The sympathy card I received when my Ares passed was so unexpected and truly thoughtful. I'll always use and recommend Trupanion.
Insurer: Trupanion
By:
Great to find insurance with integrity
Submitting the claim was easy, I got a friendly call from customer service to verify some of the information about my cat’s past vet history, and the claim was resolved very promptly. So far haven’t met my per-condition deductible, but as a result of how they handled the claim without pushback, I feel very confident I won’t have to fight to get future claims related to the condition accepted as such—if there’s any doubt, I know they’ll just call me, ask politely, and believe what I say. It sounds obvious, but comparing it against my past experiences with most human health insurance, who usually send you snail mail saying they delayed or denied the claim due to inconsistencies and it’s on you to call them back, or you may even need to go through an appeal process to prove what you are merely clarifying. In short, I feel very confident this insurance was a worthwhile purchase and I will gladly stick with it for the rest of my cat’s lifespan, as the per-condition lifetime deductible plan promotes.
Insurer: Trupanion
By: Brynn