Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Compassionate, caring person
Having a compassionate, caring person answer your questions when your pet is ill is the most important response. The young woman who took my call was kind and caring. I so appreciate her attitude. Thank you.
Insurer: AKC
By: Margo
Very helpful and friendly!
Very helpful and friendly! Great customer service!
Insurer: Trupanion Canada
By: Lawrie
Very helpful customer service on the phone easy to upload invoices
Very helpful customer service on the phone, easy to upload invoices
Insurer: Trupanion Canada
By: Emma
Excellent customer service
Excellent customer service
Insurer: Trupanion
By: Nathan
Friendly and helpful staff always.
Friendly and helpful staff always. Just recommended you guys to a friend who adopted a puppy!
Insurer: Trupanion
By: Sallie
My pup Sami was limping we took him to the vet he had a displaced hip I contacted you guys and my pup Sami was taken care of my wife and I couldn¡¦t be happier with how you guys helped I always recommend you guys were extremely pleased thank you
My pup Sami was limping we took him to the vet he had a displaced hip I contacted you guys and my pup Sami was taken care of my wife and I couldn¡¦t be happier with how you guys helped I always recommend you guys were extremely pleased thank you
Insurer: Trupanion
By: David
Very easy transaction and all of my questions answered!
All of my questions were answers, the agent was amazing and very easy to talk to. All in all a great first time experience!!
Insurer: Trupanion Canada
By: Sean
All reps are always very caring and helpful.
All reps are always very caring and helpful. Always a good experience
Insurer: Trupanion Canada
By: Megan
The loss of my Miss Maggie of 12 years.
Everyone that I have spoken with, very kind and reasured me that everything would be looked after, which it has in a very timely manner.
Insurer: Trupanion Canada
By: Mary
Excellent customer service.
Excellent customer service.
Insurer: Trupanion Canada
By: Evelina