Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Great service
I just wanted to take a moment to share my appreciation for your team. You are consistently on top of all claims and handle them in a timely and efficient manner. It’s clear that you take your responsibilities seriously, and it makes a real difference. I also truly value how responsive and helpful you are whenever I have questions. It’s reassuring to know that support is always available when needed. Thank you
Insurer: MetLife
By: Maria
Phenomenal experience whenever I call
Phenomenal experience whenever I call! Thank you!
Insurer: MetLife
By: Amber
This was such an easy experience
This was such an easy experience. The claim was easy to file and received the reimbursement so quickly. Thank you so much for making this challenging situation easier!
Insurer: MetLife
By: Lyndsey
Great customer service when submitting…
Great customer service when submitting a claim. Person who assisted me walked me through onine claim process and submitted it with a quick payment turn around time. I am glad that I have our pet insured with Metlife Pet Insurance.
Insurer: MetLife
By: customer
Auto payments
I was told if I went in the same day to change my method of payment because Zelle didn't work that i would get my payment the new way. I did that but still received an email saying a check was being mailed. Called again and this time told once it is rejected once it goes by check. So not everyone is on the same page there.
Insurer: MetLife
By: customer
My Claim went smoothly and a customer…
My Claim went smoothly and a customer service agent explained to me the structure of the claim payout.
Insurer: MetLife
By: customer
Trupanion has gone above and beyond for…
Trupanion has gone above and beyond for my family these past couple weeks. They covered my dog Rivers vet bills far better than i ever expected and made an incredibly stressful situation so much better. River needed really expensive treatment this week and Trupanion came through is such a big way. I will absolutely keep Trupanion as our pet insurance for life. Highly recommend to any pet owner.
Insurer: Trupanion
By: Michael
To be honest
To be honest, she was very persistent and informative. I just didn’t like the things that she was saying and that has nothing to do with her. I just want things my way, but she did really good and she did really good at checking up on my status.
Insurer: Prudent Pet
By: guardangel
Being denied things that should be…
Being denied things that should be covered is asinine. My vet reccomended a presciption diet, one you can not get without vet approval. And it was denied due to "no medical reason." If the vet wants him on it, thats reason enough. You didnt go to vet school, they did. And then having to remind them that my dogs met his deductable repeatedly is inconvient. I work for corporate vet med, and am about to consider suggesting other companies to new pet owners.
Insurer: Trupanion
By: KP
Trupanion came to our aid when our now…
Trupanion came to our aid when our now 11 year old chocolate lab was 6 months old and required back to back emergency surgery to remove an esophageal obstruction.. it saved his life. Once more Trupanion comes to our aid in helping us remove a mast cell tumor from a high mobility joint. Our dog is not only a high functioning, senior hunting companion but more so a treasured member of our family. Will never go without Trupanion to support our beloved pets. Thank you so so much. JH / Austin TX
Insurer: Trupanion
By: John Hilton