Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Always courteous and friendly service.
Always courteous and friendly service.
Insurer: Trupanion
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Always reliable friendly professional and typically can answer my questions or solve a problem in one phone call.
Always reliable, friendly, professional and typically can answer my questions or solve a problem in one phone call. This goes for all reps I have talked to.
Insurer: Trupanion
By:
Each time I have a called with question I experience great customer service!
Each time I have a called with question, I experience great customer service! Trupanion employees and the company really care for your pet. I’m so happy with the decision I made; choosing Trupanion!
Insurer: Trupanion
By:
Each time I have talked to someone from Trupanion they have been very courteous professional and knowledgeable.
Each time I have talked to someone from Trupanion, they have been very courteous, professional and knowledgeable.
Insurer: Trupanion
By:
Ease of submitting claims.
Ease of submitting claims. Courteous service.
Insurer: Trupanion
By:
Great costumer service and quick claim response!
Great costumer service and quick claim response!
Insurer: Trupanion
By:
Service has been very good.
Service has been very good. All the reps are nice!!
Insurer: Trupanion
By:
Staff member was kind and knowledgeable.
Trupanion staff were exceptional! The lady I first spoke with could not have been more kind to me as I explained about Louis' issue. This was our first claim and it was processed in a timely manner. All in all, a great experience.
Insurer: Trupanion
By:
Very helpful and nice about it
Very helpful and nice about it
Insurer: Trupanion
By:
The woman on the phone was just great.
The woman on the phone was just great. I chose that number for her. But I've not used Trupanion insurance Service for my pet so I can't rate you on any other interaction I have had. But yes the woman on the phone was very nice and knew how to help me.
Insurer: Trupanion Canada
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