Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


December 15, 2020

It has always been my pleasure to work with your company.

It has always been my pleasure to work with your company.

Insurer: Trupanion

By:

Useful
December 15, 2020

Trupanion is the best !!

Trupanion is excellent, I recommend the to everyone I know that has a pet. thank you for your great service.

Insurer: Trupanion

By:

Useful
December 15, 2020

Simple with dog owners helping

It was very easy, nice guy with pets helped me

Insurer: Trupanion Canada

By:

Useful
December 15, 2020

Satisfied

A real person answered the phone promptly and spoke clearly. They were friendly and pleasantly efficient.

Insurer: Trupanion

By:

Useful
December 15, 2020

So glad I went with Trupanion!

Choosing Trupanion for my pet insurance has been one of the best decisions I've made as a pet owner. Submitting claims is user-friendly, and claims are handled quickly and reliably. Trupanion has taken the bite out of pet care, and I am truly grateful. Trupanion's employees are always upbeat and pleasant, too. I've been recommending Trupanion to everyone I know who has a new dog or is thinking of getting one.

Insurer: Trupanion

By:

Useful
December 15, 2020

Customer service

Customer service

Insurer: Trupanion

By:

Useful
December 15, 2020

Everything was handled promptly and efficiently.

Everything was handled promptly and efficiently. Plus I had your insurance for my previous dog and found your company to be very helpful and caring.

Insurer: Trupanion

By:

Useful
December 15, 2020

Everything went smoothly and your representative was very helpful and considerate.

Everything went smoothly and your representative was very helpful and considerate.

Insurer: Trupanion

By:

Useful
December 15, 2020

Excellent help from person on phone

Excellent help from person on phone

Insurer: Trupanion

By:

Useful
December 15, 2020

Excellent service actually care about pets!

Excellent service, actually care about pets!

Insurer: Trupanion

By:

Useful

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