Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Amber deserves a promotion or raise at the least.
Amber deserves a promotion or raise at the least. She was so helpful with all of my questions, she brought to mind situations that may need to be dealt with and also things you don't cover - super transparent as far as I know. She helped me decided to get my puppy signed up and then assisted me in doing it. Everything was easy, she was patient with all of my questions, kind and positive in her responses, and gave me the option to reach out to her whenever, even though that's not necessarily her role since she's not my personal representative.
Insurer: Trupanion
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Love Trupanion!
As always Trupanion helps to cover the cost of our pet care. Stellar customer service!
Insurer: Trupanion
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Lacks communication
Took many months just to get a response. And the end results was denied because they couldnt get a response from my vet office. If someone would have emailed, texted or called me to inform me they were having issues, I would have assisted by reaching out to my vet myself.
Insurer: Trupanion
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Great claim service.
Very prompt service on my claim
Insurer: Trupanion
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Easy process
Claim was easy process and they kept me informed of the statues.
Insurer: Trupanion Canada
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they did everything to help and told us about things we didnt even know it was great!
they did everything to help and told us about things we didnt even know it was great!
Insurer: Trupanion Canada
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Very professional and polite and knowledgeable!
Very professional and polite and knowledgeable!!
Insurer: Trupanion
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Always excellent response to anything I ask and explains everything to me.
Always excellent response to anything I ask and explains everything to me. The coverage is great and any reimbursement is mailed within a few days. Don’t know what I’d do without Trupanion. Thanks to all of you who’ve helped me along the was.
Insurer: Trupanion
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