Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Quick turnaround
Impressed with quick turnaround even during Holiday season.
Insurer: Trupanion
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Very honest and concerned about pets!
It took a while to get a behavioral claim approved, but once it went through we've been so grateful for Trupanion's help. Very true to the insurance policy, so thank you so much for that.
Insurer: Trupanion
By:
This was my first claim.
This was my first claim. My 21/2 yr old Schnauzer started vomiting and having diarrhea excessively 12/24/20 brought to vet Extensive tests done to R/O pancreatitis A disease not uncommon to schnauzers that can be fatal. expensive tests etc called trupanion the agent was wonderful made my Christmas brighter called my. Vet started a claim handled everything so put my mind at ease so I could concentrate on my dog Lenny It was also nice to have so much support with the Bill. Thank you and thanks to your agent. Merry Christmas Susan
Insurer: Trupanion
By:
Very Helpful
Trupanion is very responsive and helpful. If I don't understand something, there is always someone available to help me. I wouldn't use any other pet insurance company. Trupanion is the best.
Insurer: Trupanion
By:
Very helpful l and personable !
Very helpful l and personable ! Made it very easy to sign up!!
Insurer: Trupanion
By:
Trupanion was wonderful throughout.
Trupanion was wonderful throughout. The agent I spoke to re transfer to acute was not very helpful or reassuring in helping to explain how to bridge the claim to the acute care hospital when I was in distress. I have always found the agents extremely empathetic and kind. She and I may have just been having a bad day. Otherwise wonderful as always:)
Insurer: Trupanion Canada
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Prompt service!!
You guys are quick and very responsive to all claims
Insurer: Trupanion Canada
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Your team is always so friendly and helpful.
Your team is always so friendly and helpful.
Insurer: Trupanion Canada
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