Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Any time I’ve called I hit the help I needed with no hassle it headaches.
Any time I’ve called I hit the help I needed with no hassle it headaches.
Insurer: Trupanion
By:
Because the agent ALAN was super helpful kind and patient and got me just what I needed for my BINA.
Because the agent ALAN was super helpful, kind and patient and got me just what I needed for my BINA.
Insurer: Trupanion
By:
Trupanion of Champions
Expedient and efficient.
Insurer: Trupanion
By:
Great experience
Fast and all information was provided. Great experience!
Insurer: Trupanion
By:
Trupanion saved my pet’s life!
I have told everyone I know about Trupanion! They saved my pet’s life, without them I wouldn’t have been able to afford the surgery to save her life! The customer service is amazing and filing a claim couldn’t be any easier! Thank you Trupanion!!
Insurer: Trupanion
By:
Could improve.
System seems unorganized as well as lacking communication. I was told right away that the claim was denied, yet I received several emails saying it was in review, and it took about a month to get an email saying it was denied when I already knew the answer from the vet's office. Just seemed confusing.
Insurer: Trupanion
By:
Very helpful answered all my questions.
Very helpful answered all my questions.
Insurer: Trupanion
By:
TRUPANION ROCKS
Everyone is so friendly at true companion and payments come in quick
Insurer: Trupanion Canada
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whenever I contact Trupanion everyone is very helpful and professional.
whenever I contact Trupanion everyone is very helpful and professional. My claims are processed quickly and efficiently.
Insurer: Trupanion
By:
All customer service reps (including Emily) are friendly and knowledgeable and all preapproval requests and claims have been addressed positively and processed quickly.
All customer service reps (including Emily) are friendly and knowledgeable and all preapproval requests and claims have been addressed positively and processed quickly.
Insurer: Trupanion
By: