Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


January 28, 2021

Claim response

Always the best service

Insurer: Trupanion

By:

Useful
January 28, 2021

Superb!

We are extremely pleased and grateful for Trupanion. The service and support is top notch. We highly recommend Trupanion to friends/family often.

Insurer: Trupanion

By:

Useful
January 28, 2021

I am so glad we went with Trupanion!

We bought Trupanion for our furry daughter when she was a puppy 8 years ago and have wondered if it was worth the monthly fee. We had to submit our first claim last week for a torn ACL and I am so glad we decided to get insurance. I was shocked at how easy the process was - from the submission to payout, it was so quick and smooth.

Insurer: Trupanion

By:

Useful
January 28, 2021

Fast response

Fast and accurate response

Insurer: Trupanion Canada

By:

Useful
January 28, 2021

Thank you Trupanion

When our 2 year old shepherd/Mastiff mix was attacked by another dog we had to rush her to the weekend Emergency Vet for care.We were so grateful that we had Trupanion in our corner as the vet bills started piling up. Thankfully Bella is doing great now and everything that was expected to be taken care of by Trupanion was. It made our traumatic experience a little easier knowing that whatever care she needed would be covered.

Insurer: Trupanion Canada

By:

Useful
January 28, 2021

Customer service and ease with claims

Customer service and ease with claims

Insurer: Trupanion

By:

Useful
January 28, 2021

Agents were very nice and helpful.

Agents were very nice and helpful...

Insurer: Trupanion

By:

Useful
January 28, 2021

Always available friendly and helpful!

Always available, friendly and helpful!

Insurer: Trupanion

By:

Useful
January 28, 2021

Always helpful and efficient!

Always helpful and efficient! Thank you

Insurer: Trupanion

By:

Useful
January 28, 2021

Above and beyond service

Awesome! You guys went above and beyond to maximize the reimbursement for my vet bills over the last 6 years! Unbelievable customer service...really looking out for the customer. Thank you!

Insurer: Trupanion

By:

Useful

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