Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


January 31, 2021

Fast and no hassle Excellent service all the time.

Fast and no hassle, Excellent service all the time.

Insurer: Trupanion

By:

Useful
January 31, 2021

Trupanion is the best!

Fast friendly and understanding of being a pet owner

Insurer: Trupanion

By:

Useful
January 31, 2021

Trupanion experience

Every time I submit a claim , i immediately get an email and get my claim in great time . So efficient. Glad I have Trupanion to meet my golden retriever’s medical needs .

Insurer: Trupanion Canada

By:

Useful
January 31, 2021

fantastic

Everything went smoothly ,with no problems

Insurer: Trupanion Canada

By:

Useful
January 31, 2021

Worry free coverage

Fantastic coverage, service and turnaround time

Insurer: Trupanion Canada

By:

Useful
January 31, 2021

When I called Shantel King was so helpful and extremely nice. Answered all my questions. It was great . Thanks

When I called Shantel King was so helpful, and extremely nice. Answered all my questions. It was great . Thanks

Insurer: Trupanion Canada

By:

Useful
January 31, 2021

Happy to have Trupanion

Claim was handled very quickly. I appreciate that it was not stressful at all and trupanion paid my vet directly.

Insurer: Trupanion

By:

Useful
January 31, 2021

Good job

Easy enrollment, the agent was knowledgeable and explained the plan clearly

Insurer: Trupanion

By:

Useful
January 31, 2021

Every experience I have had with Trupanion has been fantastic.

Every experience I have had with Trupanion has been fantastic. Every person I have spoken with has been kind, helpful, and knowledgable. The claims process is easy and the response time is rapid.I have referred trupanion to many people and will continue to do so.

Insurer: Trupanion

By:

Useful
January 31, 2021

Helpful personnel!

Everyone I spoke with was so helpful and friendly!

Insurer: Trupanion

By:

Useful

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