Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Easy claim process, excellent customer service
Very satisfied with the claim process and customer service of healthy paws. The claim process is very easy, processing is very quick and fair, and customer service is awesome. Have been with healthy paws for all three of our current and past pets for over six years. Have never had any bad experience.
Insurer: Healthy Paws
By: Jaber
They are great! Healthy paws just processed a claim the same day I sent it! Never a problem.
I think they are wonderful. I have two dogs. One was diagnosed with a nasal tumor over the summer and she has been able to receive targeted radiation therapy thanks to Healthy Paws. I probably wrote a review in the fall about this. The other dog is less dramatic, but this year has been a steady stream of expenses. healthy paws makes it easy to submit and processes the claims quickly. Today, it was the same day! I am happy every day that I bought this insurance.
Insurer: Healthy Paws
By: Sally
Make sure you get this insurance for your pet.
I am very glad that I opted for this insurance as my puppy has experienced a couple of problems I never counted on. I have found that it’s easy and convenient to file a claim and the staff at Trupanion is knowledgeable, helpful and understanding. I like and appreciate the rapid response to all my claims and have recommended Trupanion to my friends.
Insurer: Trupanion
By: Esther
Great company to deal with
I rescued my dog a few years ago and purchased insurance through Healthy Paws, which I never anticipated any serious medical issues. My rescue has had surgery to remove a tumor, which was cancerous. Also, to make things worse we she has a gallbladder that will need to removed. Healthy Paws did not decline one invoice. Everything was processed quickly. The company was so kind to email me asking how our dog was doing. I would absolutely recommend this company to keep your pet covered
Insurer: Healthy Paws
By: Donna
Best Pet Insurance
We've had HealthyPaws Pet insurance for about 3 years now and have always had a good experience. Winnie recently had surgery and filing a claim was easy and reimbursement was quick. I've compared pricing over the years and HealthyPaws always remains the better price for the coverage we need + they have really great customer service which is invaluable to me.
Insurer: Healthy Paws
By: Candra
Trupanion gave us all the options
Recently our 14 year old puggle Ginger suddenly got sick and was not herself. I took her to the emergency vet at the vet school here. She had an obstructed gallbladder because of trupanion we were able to have all the options on the table do what was best for her. Had we not had trupanion we would not have had that piece of mind. In the end after consultation with our vet we decided not to put her through a surgery. We were able to bring her home in stable condition spend the last day with her before she went over the Rainbow Bridge. Thank you trupanion for giving us that.
Insurer: Trupanion
By: Kent
Edie’s policy gave us treatment choices
I am a veterinarian and have never had pet insurance for any of my animals. However when I adopted Edie 6 years ago I decided to insure her as I was worried that she might be the type of dog who would tear her crucial ligament. I took a policy with a reasonable deductible and have had it on automatic payment for years. Well the cruciate injury never happened but spinal cancer did. My Trupanion policy has made advanced diagnostics and treatment possible. With children in college I never would have been able to pursue high level care for Edie if I’d had to pay full price for it. We are in the beginnings of treatment. I do not know yet how well things will go but without her Trupanion policy all I would have been doing now is pain control to try to maintain comfort. The Trupanion app makes claim filing easy and it can be done day or night. When I have called with questions the people who answer are helpful and kind. I will now be advocating for more of my clients to get a Trupanion policy for their pets.
Insurer: Trupanion
By:
Everyone at Trupanion is happy to help.
Everyone at Trupanion is happy to help.
Insurer: Trupanion
By: