Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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I moved two of my dogs from your…
I moved two of my dogs from your service because of your propensity to never pay a claim.
Insurer: Trupanion
By: stuart
We knew what insurance was covering…
We knew what insurance was covering within minutes,amazing service!
Insurer: Trupanion
By: Michelle Ciechna
The person who assisted us was very …
The person who assisted us was very kind and is currently helping us complete the process to see if Quickly can access insurance coverage. Thank you very much.
Insurer: Nationwide
By: Maria Camacho
Very helpful
Very helpful, always!!! Great people on your end!!!
Insurer: Trupanion
By: Cindy Randonis
Quick review of claim
Quick review of claim. Approval and deposit into my account. Good communication of status updates.
Insurer: MetLife
By: customer
So thankful for Trupanion
So thankful for Trupanion and so happy I decided to go with them for my pet insurance. They really came through when I needed them most. Exceptional customer service
Insurer: Trupanion
By: Marco
Fast claim review and easy reimbursement!
I recently switched to Spot from Trupanion and couldn't be happier. They were incredibly fast to review my claim and the reimbursement hit my account sooner than expected. Definitely do not regret making the change!
Insurer: Spot Canada
By: Lina N.
Disappointing experience
I’m very disappointed with my experience with Pets Best. First, their mobile app frequently crashes or becomes unavailable, making it impossible to upload claims when needed. A claims process should be reliable and accessible, especially when dealing with urgent pet health issues. Second, almost none of my claims have been completed within the promised timeframe. Instead, I repeatedly receive messages saying, “We Apologize For The Delay.” Delays may happen occasionally, but when it becomes the norm, it reflects poor service and weak claims management. Third, for my most recent claim regarding my dog’s mouth allergy, Pets Best incorrectly grouped it together with a previous seasonal paw allergy claim. These are clearly different medical issues, and this kind of mistake feels careless and unprofessional. Finally, I followed their instructions to mail an appeal letter to the Appeals Department, but the letter was returned because the mailing information was outdated. That means their own contact information was not properly maintained, and the appeal process was unnecessarily difficult and frustrating. Overall, this has been a very disappointing experience. I expected better communication, better accuracy, and a smoother claims process from a pet insurance company.
Insurer: Pets Best
By: Yu
Good customer service
Good customer service , quick reimbursement
Insurer: MetLife
By: customer
Support staff very helpful in…
Support staff very helpful in submitting claim forms. They also connect directly to the provider for information. Even though they are an online service they do provide humans for help when needed.
Insurer: Embrace
By: Bill Land