Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


Verified May 25, 2021

Always easy to file online and always hear back within 2 days at most.

Always easy to file online and always hear back within 2 days at most.

Insurer: Trupanion

By:

Useful
Verified May 25, 2021

Always taken care of promptly

Always taken care of promptly

Insurer: Trupanion

By:

Useful
Verified May 25, 2021

Always very helpful !

Always very helpful ! And fast

Insurer: Trupanion

By:

Useful
Verified May 25, 2021

As usual!

As usual!

Insurer: Trupanion

By:

Useful
Verified May 25, 2021

Ashley was so kind and answered my questions perfectly!

Ashley was so kind and answered my questions perfectly!

Insurer: Trupanion

By:

Useful
Verified May 25, 2021

Because at my most dire need for my Lab to be seen on an emergency basis you all were there!

Because at my most dire need for my Lab to be seen on an emergency basis you all were there!!... super quick

Insurer: Trupanion

By:

Useful
Verified May 25, 2021

Compassion and quick response to our needs

Compassion and quick response to our needs

Insurer: Trupanion

By:

Useful
Verified May 25, 2021

Customer service is always outstanding.

Customer service is always outstanding.

Insurer: Trupanion

By:

Useful
Verified May 25, 2021

Every time I've called Trupanion I get a person who knows the answers to any question I ask.

Every time I've called Trupanion, I get a person who knows the answers to any question I ask. What a breath of fresh air Trupanion is!!

Insurer: Trupanion

By:

Useful
Verified May 25, 2021

Excellent customer service.

Excellent customer service.

Insurer: Trupanion

By:

Useful

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