Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Excellent customer service
Excellent customer service,
Insurer: Trupanion
By:
Extremely pleased with service
Extremely pleased with service
Insurer: Trupanion
By:
Fast knowledgeable answers.
Fast knowledgeable answers. Very friendly and caring.
Insurer: Trupanion
By:
He answered all my questions and then he checked out what my new rate would be since we are moving out of the state of NY.
He answered all my questions and then he checked out what my new rate would be since we are moving out of the state of NY. I was not even thinking about the Vet situation with the dog.
Insurer: Trupanion
By:
Helpful easy to work with easy to file a claim.
Helpful, easy to work with, easy to file a claim.
Insurer: Trupanion
By:
I had contacted him before we picked up our puppy.
I had contacted him before we picked up our puppy. After taking him to the vet for a wellness check, I contacted Nick for insurance. He was able to waive the waiting period so our pup was insured right away.
Insurer: Trupanion
By:
I just as able to do everything on line and the response was immediate.
I just as able to do everything on line and the response was immediate. So easy and straightforward. I really appreciate Trupanion.
Insurer: Trupanion
By:
I like the terms of your policy my breeder highly recommended you and so far my experience with customer service is stellar.
I like the terms of your policy, my breeder highly recommended you, and so far my experience with customer service is stellar.
Insurer: Trupanion
By: