Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total

Other Categories

Payment Experience 15,064

Claim Coverage 64,778

Customer Service 77,069

Price Satisfaction 23,527

Other 15,656

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32881 - 32890 of 77069 results

May 31, 2021

Terrible communication/customer service

I agree with the posted comments about the lack of customer service. I have tried to call them over the course of 3 weeks, various times of day and days of the week with a recording saying I have either a 15min or 30min wait time----after one hour of waiting still no answer. I have also emailed them and received very delayed responses or none at all. My vet has also voiced the opinion that the contact/communication with this company is very poor. I don't recommend them at all.

Insurer: Petsecure

By: A

Useful

Verified May 31, 2021

Fast. Easy. Great. (& Nice, too!)

We got a Labradoodle puppy and knew we would likely get her insurance. We did research on chose Trupanion for our last dog, and we did again. I am so glad! As technology has evolved, it is easier and easier to file a claim AND get reimbursed quickly! My claims don’t pile up in my “to-do” pile like my own claims. It is so easy from my phone, that I file right away and get reimbursed directly into my account so fast that it leaves me wondering, “Why can’t other businesses do this?!?” Plus, they are genuinely NICE when u have a question or issue and can talk to a human! I have to say, I hope someone at Trupanion reads this because I just want to say, “Thank you for making just one thing in my life EASY!!!!!” I have

Insurer: Trupanion

By: Melissa

Useful