Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Terrible - do not reccomend!
TERRIBLE - signed up the very first day when I went to the vet for the FIRST time. They will not cover ANYTHING that comes up in the trial insurance period (2 months) EVEN if you signed up for the insurance and the issue happened after. Then when you sign on for the full insurance they state that anything covered in the trial period will NEVER be covered under your policy. DO NOT SIGN UP FOR TRAIL with them as it intentionally causes you not to be covered for anything that comes up in the first two months FOREVER. This is intentional. WORST SERVICE EVER, total waist of money. Also the claim process is complicated and not clear.
Insurer: Petsecure
By: Hayley
Very prompt and friendly!
Have had nothing but good experience with this company.
Insurer: Healthy Paws
By: Peggy
Easy Claims Process
Very easy claims process. I just scan in my receipt from my vet &/or specialist and submit it to Pets Best Insurance. I am notified via email the status of the claim. It generally takes a few weeks to receive payment, if you are due for reimbursement. We have 3 large dogs and have a policy on all of them. Vets &/or specialists can be very expensive, so having the insurance is a little peace of mind.
Insurer: Pets Best
By: Cheryl
Trupanion is always there for us
I cannot stress enough how important pet insurance is. Trupanion has been there for us through all of our claims (we’ve had quite a few!) the customer service is exceptional and the claims process is so easy. Having a pre approval takes away the added stress to an already stressful vet visit.
Insurer: Trupanion Canada
By: Rachel
Agents are always friendly professional and seem genuinely concerned.
Agents are always friendly, professional, and seem genuinely concerned.
Insurer: Trupanion
By:
Always great to work with people at Trupanion.
Always great to work with people at Trupanion. They are so helpful on the phone, making it easy for me to download and submit my forms.
Insurer: Trupanion
By:
Because everyone is so kind and helpful and I get what is owed me in a timely fashion.
Because everyone is so kind and helpful and I get what is owed me in a timely fashion.
Insurer: Trupanion
By:
Because you always take care of me quickly and very efficiently And you are always extremely pleasant.
Because you always take care of me quickly and very efficiently, And you are always extremely pleasant. I thank you all .
Insurer: Trupanion
By:
Best Pet Insurance Ever!
I LOVE Trupanion! My kitty is only 1.5 years old and has already gone through 2 ER visits, and 1 for surgery. Trupanion is quick to respond, has great coverage, and are easy to access and talk to. We will be using Trupanion for all of our pets ?
Insurer: Trupanion
By:
Each time I have had to call Trupanion the customer service representative has been pleasant and very helpful.
Each time I have had to call Trupanion the customer service representative has been pleasant and very helpful. You service is outstanding.
Insurer: Trupanion
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