Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Above and beyond service.
Above and beyond service. She was very friendly as well.
Insurer: Trupanion
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Alexis was very knowlegable.
Alexis was very knowlegable. and also friendly and professional.
Insurer: Trupanion
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Allison was extremely pleasant and helpful during our conversation .
Allison was extremely pleasant and helpful during our conversation .
Insurer: Trupanion
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Ashley was informative.
Ashley was informative.
Insurer: Trupanion
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Customer service and value
Customer service and value
Insurer: Trupanion
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Claims with ease
Easy process to send in claim information. Had a few questions prior and was able to contact someone prior and speak to them with ease and they walked me through the entire process. The claim wait period also was very reasonable and they sent text message/ email updates to let me know the status of the processing. Received a check in the mail shortly thereafter. Overall easy process.
Insurer: Trupanion
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Easy to submit bills using the app.
Easy to submit bills using the app. Great Customer service
Insurer: Trupanion
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Fast and efficient
Fast and efficient
Insurer: Trupanion
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