Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Easy claims and worry-free
I have been so impressed with Healthy Paws Pet Insurance. My dog has has a series of health issues over the last year, but because of Healthy Paws I have been able to avoid worrying about the financials and focus on my dog's health. All of the recent claims I have made have been processed quickly and reimbursed even quicker (often within 24 hours). After his recent surgery, the Healthy Paws team even followed up to check on his recovery!
Insurer: Healthy Paws
By: Addison
Complete lack of communication about double charges on the account
This company. Ugh. I used to love them until they double charged me for two out of three pets that I have. They didn’t let me know about the double charge, and when I asked for a refund they said they don’t do that. They make so much money from every single pet owner and pets and they still do underhanded things to steal and hold money from loyal customers. I have had my policy for almost three years. Choose a different , more honest company that won’t hoard your cash.
Insurer: Pets Best
By: Ashley
Buy your pet insurance somewhere else! The guy on the corner would have better customer service.
I sell this stuff and I'm telling you, "Don't buy from Pet's Best." I would rather miss a sale than saddle a client with this company's policy. The customer service is dismal. Chat, but cannot ever reach anyone that actually makes decisions. They even tell you in chat, "they don't talk directly with customers'" A lot of good that does when you have a question beyond, "How much do I owe?" You can reach these same people that you chat with via phone, and a 45 minute hold, to be told the same thing. The policy looks great, but there is absolutely NOTHING there to back it up.
Insurer: Pets Best
By: Bill
Great experience
Recent claim was resolved in a professional and expedited manner. I took a survey and it recorded an inaccurate response and I couldn’t go back. I would highly recommend this company!!!
Insurer: Pets Best
By: Renee
Helpful
Nice to talk to someone who had a lot of patience and answered all of my questions. She took her took her time to answer my questions to make sure I understood her. Thank you!
Insurer: Trupanion
By:
Great service!
All was handled timely.
Insurer: Trupanion
By:
Charlie’s mom
Always a quick response and if need be a person to speak with
Insurer: Trupanion
By:
Trupanion is the Best!
Always flawless, efficient and speedy!!
Insurer: Trupanion
By: