Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,058 total


Verified August 24, 2021

Always superb customer service.

Always superb customer service....

Insurer: Trupanion

By:

Useful
Verified August 24, 2021

The Best for Pets and their Humans

As always Trupanion provides excellent service and support!

Insurer: Trupanion

By:

Useful
Verified August 24, 2021

Ashley was super helpful honest clean in her communication and showed genuine interest in trying to be helpful to me and Caleb.

Ashley was super helpful, honest, clean in her communication and showed genuine interest in trying to be helpful to me and Caleb.

Insurer: Trupanion

By:

Useful
Verified August 24, 2021

Because of Jessica she was great more than perfectly wonderful.

Because of Jessica, she was great, more than perfectly wonderful. It didn't seem to bother her in regards to all of changes! She stayed very calm and pleasant which was very nice.

Insurer: Trupanion

By:

Useful
Verified August 24, 2021

Because they pick up the phone really fast and they help me really quick

Because they pick up the phone really fast and they help me really quick

Insurer: Trupanion

By:

Useful
Verified August 24, 2021

Because your company is awesome and your customer service is second to none!

Because your company is awesome, and your customer service is second to none!!!

Insurer: Trupanion

By:

Useful
Verified August 24, 2021

Dependable plan to protect my pet.

Dependable plan to protect my pet. Good customer service

Insurer: Trupanion

By:

Useful
Verified August 24, 2021

Easy and efficient.

Easy and efficient. I’m so grateful for the service and support Trupanion has provided my family and my dogs

Insurer: Trupanion

By:

Useful
Verified August 24, 2021

Claims

Easy and get timely updates of the process

Insurer: Trupanion

By:

Useful
Verified August 24, 2021

Great claims procedures.

Easy to upload claims. Prompt response that it was received and being processed. Prompt attention to inform of decision and process reimbursement.

Insurer: Trupanion

By:

Useful

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