Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,038 total


Verified December 07, 2021

Amazing support so compassionate.

Amazing support, so compassionate.

Insurer: Trupanion Canada

By:

Useful
Verified December 07, 2021

Answered my problem promptly

Answered my problem promptly

Insurer: Trupanion Canada

By:

Useful
Verified December 07, 2021

Easy concise informative and amazing customer support!

Easy, concise, informative, and amazing customer support!

Insurer: Trupanion Canada

By:

Useful
Verified December 07, 2021

From start to Finish it was simple to fill out and the People were so friendly

From start to Finish it was simple to fill out and the People were so friendly

Insurer: Trupanion Canada

By:

Useful
Verified December 07, 2021

Having Trupanion insurance during a difficult time with my sick pup has really been a blessing.

Having Trupanion insurance during a difficult time with my sick pup has really been a blessing. They were really quick in reviewing my claim. I was sent a text in minutes which informed me of how much they would cover through direct billing with the veterinarian hospital. I highly recommend Trupanion Insurance.

Insurer: Trupanion Canada

By:

Useful
Verified December 07, 2021

Amazing experience!

I had an amazing experience! I was told all the information I needed and the worker was very friendly and nice!

Insurer: Trupanion Canada

By:

Useful
Verified December 07, 2021

I highly recommend Trupanion.

I highly recommend Trupanion. Actually my sister’s little pet is now a Trupanion member too! The service is awesome and I feel that my pet’s health is a priority for Trupanion. Thanks

Insurer: Trupanion Canada

By:

Useful
Verified December 07, 2021

The customer service has been great and I have been very happy with my first claim experience.

The customer service has been great and I have been very happy with my first claim experience. It is way better than the experience I have with human claims for my tiny humans.

Insurer: Trupanion Canada

By:

Useful
Verified December 07, 2021

Trupanion saved me Sunday night when my dog had emergency surgery.

Trupanion saved me Sunday night when my dog had emergency surgery. My puppy is recovering well and I am so happy with the service and quick direct billing was. Thank you!!!

Insurer: Trupanion Canada

By:

Useful
Verified December 07, 2021

Trupanion were amazing I could not have ask for better.

Trupanion were amazing I could not have ask for better.

Insurer: Trupanion Canada

By:

Useful

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