Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Easy and quick claim process for my pet.
My pup had an unfortunate accident eating a foreign object. This was my first claim and the process could not have been easier. I will definitely recommend Trupanion to all of my friends and family. Thank you!!
Insurer: Trupanion
By: KATHERINE
Your reps are always really helpful and I have already recommended Trupanion to many pet owners.
Your reps are always really helpful and I have already recommended Trupanion to many pet owners.
Insurer: Trupanion
By:
They processed my last claim incorrectly started a new claim and therefore restarted my deductible for same issue and are making it very difficult to get an appeal through even though the vets office called and the invoice clearly shows it’s a problem
They processed my last claim incorrectly, started a new claim and therefore restarted my deductible for same issue and are making it very difficult to get an appeal through even though the vets office called and the invoice clearly shows it’s an ongoing problem. Seems like they do their best to avoid meeting my deductible.
Insurer: Trupanion
By:
Conversation solved my problem and was easy to talk to.
Conversation solved my problem and was easy to talk to.
Insurer: Trupanion Canada
By:
Easy to deal with…fast friendly service.
Easy to deal with…fast friendly service.
Insurer: Trupanion Canada
By:
Every time I call Trupanion who ever answers the phone is always very friendly and efficient.
Every time I call Trupanion who ever answers the phone is always very friendly and efficient. Dani was great.
Insurer: Trupanion Canada
By:
Everyone I have ever dealt with at Trupanion has been so friendly and so helpful!
Everyone I have ever dealt with at Trupanion has been so friendly and so helpful! If there were a mark higher than 10, I would give it! Your people are amazing. I just spoke to Jessica and she is the nicest person and so very patient and explained everything to me. I find Trupanion to be very fair with their coverage and they pay so quickly!
Insurer: Trupanion Canada
By:
Glad you guys were there during a stressful time.
Glad you guys were there during a stressful time. Everything was easy to do and hassle free.
Insurer: Trupanion Canada
By:
Quick and efficient service.
Quick and efficient service. Great to talk to if l phone
Insurer: Trupanion Canada
By:
Seamless help during an incredibly stressful time Dealt straight with the vet.
Seamless help during an incredibly stressful time Dealt straight with the vet. Clear communication on what was and wasn’t covered and why. Very thankful
Insurer: Trupanion Canada
By: