Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Customer service people are exceptional!
Customer service people are exceptional! Payment of claims is exceptional! Rates are affordable! We recommend trupanion to anyone consider pet insurance, it¡¦s not an option but a necessity! Trupanion allowed us the freedom to save our 11 month old Great Dane two years ago! A bizarre autoimmune reaction that can happen to any pup nearly took him from us, without proper medical experts to diagnose and treat him we would have lost our beautiful big boy. After $48,000 in treatment all within a matter of days, this is put behind us with no I¡¦ll effects. Claims were paid by Trupanion directly to VCA in less than a minute in every case. We were left at ease to focus on our pup because Trupanion had our back and saved his life! Can¡¦t recommend them enough
Insurer: Trupanion Canada
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Quick and easy
Easy to do. Quick response. All was very clear and user friendly. Pricing was good.
Insurer: Trupanion Canada
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Extremely knowledgeable and friendly.
Extremely knowledgeable and friendly. They are for our pets !
Insurer: Trupanion Canada
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Helpful staff good service
Helpful staff, good service
Insurer: Trupanion Canada
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I was impressed with your historic integrity and love for pets explained by the Agent who signed me up; and Kelly was very polite friendly and helpful.
I was impressed with your historic integrity and love for pets, explained by the Agent who signed me up; and Kelly was very polite, friendly and helpful. Thank yo
Insurer: Trupanion Canada
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Quick to deal with it for us.
Quick to deal with it for us. Worked directly with our vet. Settled fast. Appreciated the email updates.
Insurer: Trupanion Canada
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Decision made easy!
the lady on the phone was great, the web site is great
Insurer: Trupanion Canada
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Great approach to animal care!
Th_ professionalism Ch_ri was fantastic, she provided all the information i needed, gave me the space and time to review and make my decision. When speaking with her, i could tell in her voice how much she believed in the plan and the service- her approach was made all the difference. I liked how straightforward the plan is. Great value for my money- reasonable and fair.
Insurer: Trupanion Canada
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The Rep I spoke with was extremely helpful and kind.
The Rep I spoke with was extremely helpful and kind.
Insurer: Trupanion Canada
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Trupanion Pet Insurance was so easy!
This was my first time getting pet insurance. The staff were very helpful and knowledgeable in helping me with my decisions. Made my decision making less stressful! Thanks so much! From Indy and her Mom
Insurer: Trupanion Canada
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