Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Always available and eager to help.
Always available and eager to help.
Insurer: Trupanion Canada
By:
More than I expected.
I believe my questions were respected and answered in an honest way. The person I was talking with knew the program well and I sensed that she was very familiar with and loved animals. She understood the concerns of the pet owner as well as she knew the program she was selling. Very personable and I did not feel as if I was being rushed in any way to make a decision on purchasing the pet insurance.
Insurer: Trupanion Canada
By:
Peace of mind
It was very easy and the lady I spoke with was extremely helpful with the sign up process. She also explained everything to me about the different deductibles so I could make the proper choice for our fur baby Bam Bam.
Insurer: Trupanion Canada
By:
It¡¦s an amazing company and very flexible with their prices and gives very good options for extra care.
It¡¦s an amazing company and very flexible with their prices and gives very good options for extra care. Costumer service was the best I got in a long time!
Insurer: Trupanion Canada
By:
very helpful and fast service never a wait time on the phone
very helpful and fast service, never a wait time on the phone
Insurer: Trupanion Canada
By:
Customer service representative was a good listener researched and quickly answered my questions.
Customer service representative was a good listener, researched and quickly answered my questions.
Insurer: Trupanion
By:
Customer service was very helpful.
Customer service was very helpful. This was my first time having a chat
Insurer: Trupanion
By:
Easy to file a claim.
Easy to file a claim. Quick service and great communication during the process.
Insurer: Trupanion
By: