Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Exceeds expectations
I have been with Healthy Paws for about 3.5 years now and could not be happier with them. They have been exactly what I hoped and expected. Great coverage, very responsive, and so easy to process claims. I will always have my pets on this insurance. Thank you!!
Insurer: Healthy Paws
By: Seth
Stay away from this insurer
Terrible. They cover very little and while -filing- a claim is easy, it is after you file the claim that the nightmare begins. For EVERY claim they want the medical documentation from the beginning of time. Are they not capable of keeping records so I dont have to hunt down the vet for duplicate paperwork every time??? I NEVER had to do this with my previous insurance, file a claim and done. With Figo it is file a claim, keep providing a ton of paperwork every time only to be denied payment. Their actual coverage sucks
Insurer: Figo
By: Arne
Helpfulness and ease at communicating with agent.
Helpfulness and ease at communicating with agent.
Insurer: Trupanion
By:
Clear coverage and great customer service
Clear coverage and great customer service
Insurer: Trupanion Canada
By:
Sean.
Effortless process. Helpful and well informed staff.
Insurer: Trupanion Canada
By:
Fast response Quick pre approval Easy claim
Fast response Quick pre approval Easy claim
Insurer: Trupanion Canada
By:
Tt was so great that you responded to our claim request immediately even on a Sunday Stat holiday and that direct billing was an option - THANK YOU for looking out for our beloved pet!
Tt was so great that you responded to our claim request immediately, even on a Sunday Stat holiday, and that direct billing was an option - THANK YOU for looking out for our beloved pet!
Insurer: Trupanion Canada
By:
Very fast and streamlined process
Very fast and streamlined process
Insurer: Trupanion Canada
By:
Very friendly and quick to help and solve the issue
Very friendly and quick to help and solve the issue
Insurer: Trupanion Canada
By: