Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Thank you for your help Paul!
Paul was amazing, patient and informative during our set up.
Insurer: Trupanion Canada
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honestly I'm very disappointed that my claim was rejected because my dog had diarrhea once during the 30-day waiting period.
honestly I'm very disappointed that my claim was rejected because my dog had diarrhea once during the 30-day waiting period. Diarrhea is not a pre-existing condition!!!! Pet insurance is a scam
Insurer: Trupanion
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I already refer them when asked and often when I don't get asked!
I already refer them when asked and often when I don't get asked!!
Insurer: Trupanion
By:
Communication has always been very clear and easy.
Communication has always been very clear and easy.
Insurer: Trupanion Canada
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Every time I have called to get information it has been a great experience.
Every time I have called to get information, it has been a great experience. The representatives are kind, patient and above all informative. Thank you
Insurer: Trupanion Canada
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Excellent Customer Care!
Excellent Customer Care!
Insurer: Trupanion Canada
By:
Experience so far as been good
Experience so far as been good
Insurer: Trupanion Canada
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Fast and excellent service.
Fast and excellent service. Agents take time to listen, care and assist. Problems resolved easily. Very happy with the coverage package I have. Would recommend starting insurance when pets are young.
Insurer: Trupanion Canada
By:
Fast efficient service.
Fast efficient service. Love the direct bill option at the vet clinic
Insurer: Trupanion Canada
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