Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,038 total


Verified February 17, 2022

Great and speedy service

Great and speedy service

Insurer: Trupanion

By:

Useful
Verified February 17, 2022

The online process is very easy to navigate and the online chat is extremely helpful!

The online process is very easy to navigate and the online chat is extremely helpful!! I'm very grateful to have found Trupanion!!

Insurer: Trupanion

By:

Useful
Verified February 17, 2022

Ever any issues.

Ever any issues. Always quick prompt service and direct billing

Insurer: Trupanion Canada

By:

Useful
Verified February 17, 2022

Excellent customer service and great coverage!

Excellent customer service and great coverage!

Insurer: Trupanion Canada

By:

Useful
Verified February 17, 2022

Excellent support quick resolution of claims

Excellent support, quick resolution of claims

Insurer: Trupanion Canada

By:

Useful
Verified February 17, 2022

Friendly staff easy to submit claim and quick response

Friendly staff, easy to submit claim and quick response

Insurer: Trupanion Canada

By:

Useful
Verified February 17, 2022

Great customer service and very accessible.

Great customer service and very accessible.

Insurer: Trupanion Canada

By:

Useful
Verified February 17, 2022

Great easy thanks!

Great, easy , thanks!

Insurer: Trupanion Canada

By:

Useful
Verified February 17, 2022

Peace of mind

I liked that when I live chatted with a rep ,I was sent an email outlining the coverage and was also able to talk to the same person when I called. I also liked the unlimited coverage . I already have coverage for an older dog . Max coverage is $4000 a year. Trupanion I have more peace of mind. Thank you ??

Insurer: Trupanion Canada

By:

Useful
Verified February 17, 2022

I share often how important pet insurance is and how trupanion is easy to work with.

I share often how important pet insurance is, and how trupanion is easy to work with.

Insurer: Trupanion Canada

By:

Useful

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