Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
Exceptional! From caring, fast customer service to no squabble coverage.
We almost lost our 7 month old Bulldog Charlee Ann early on a weekend morning. We ended up at a VCA emergency hospital finding out she had bad case of pneumonia. The hospital gave us a estimate of roughly $4500.00 for a plan of action to treat her. We called Trupanion never having filed a claim before they answered promptly, we snapped a photo of the estimate emailed it to them. Within 10 minutes they approved coverage minus the deductible and copay. Fantastic! Since she's been out of the hospital she has had numerous tests, x-rays and follow up visits with our family vet. They covered all minus copay. Through all of this no cost ceilings or coverage exceptions. The bottom line is Trupanion gives you the peace of mind that you can get and afford the care your pet needs.
Insurer: Trupanion
By: Dave
Exceptional! From caring, fast customer service to no squabble coverage.
We almost lost our 7 month old Bulldog Charlee Ann early on a weekend morning. We ended up at a VCA emergency hospital finding out she had bad case of pneumonia. The hospital gave us a estimate of roughly $4500.00 for a plan of action to treat her. We called Trupanion never having filed a claim before they answered promptly, we snapped a photo of the estimate emailed it to them. Within 10 minutes they approved coverage minus the deductible and copay. Fantastic! Since she's been out of the hospital she has had numerous tests, x-rays and follow up visits with our family vet. They covered all minus copay. Through all of this no cost ceilings or coverage exceptions. The bottom line is Trupanion gives you the peace of mind that you can get and afford the care your pet needs.
Insurer: Trupanion
By: Dave
Saved my puppy her life!
My 6 month old pup has had a very difficult start in her life, between 10 rounds antibiotics for UTI and 2 major surgeries I have to say she would have never made it this far if it wasn’t for petsplusus coverage. They have been very goodand if it wasn’t for them my pup would have not had this chance to survive a difficult situation.
Insurer: Pets Plus Us
By: Barry
Easy does it!
Ease of registration
Insurer: Trupanion Canada
By:
Superior service!
I share my great experiences with all my friends who are getting puppies. We’re so pleased with the service.
Insurer: Trupanion Canada
By:
Trupanion made stressful process easier!
My dog had a few surgeries on his eyes. All of the claim process was extremely easy. Would highly recommend Trupanion to anyone.
Insurer: Trupanion Canada
By:
Response was quick.
Response was quick.
Insurer: Trupanion Canada
By:
Happy with Trupanion
Trupanion is the best! They review your claim quickly and reimburse as fast!
Insurer: Trupanion Canada
By:
Great service
Trupanion offered impeccable service by answering all of my questions.
Insurer: Trupanion Canada
By: