Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Excellent Service!!!!
I thought the ease of the claims (i had 2 dog claims) Wellness claims for both pets. I thought since I had the best plan of 90% coverage I would have seen more than $360 of $885 returned to me. Not pleased with the outcome but they were very quick at answering the claims.
Insurer: Lemonade
By: Dorothy
Get you everytime
The customer service is team is very kind and always answers. That being said so far every time I’ve used them, they only pay out a couple dollars of my bill. I’ve got a $200 deductible and they refuse to pay the emergency exam fee for any animals. It’s a cheap move and it’s very frustrating. What’s the one fee ALWAYS *required* by every vet during an injury? The emergency exam fee. So out of my nearly $400 bill with a $200 deductible I got a whopping $36. Doesn’t even pay my monthly bill. This service is based on fear. I’m pressured to keep it through marketing and social media that if I don’t I won’t be able to afford my pet’s surgery fees, but amazingly they don’t pay out everytime I’ve needed them. It’s pretty frustrating.
Insurer: Trupanion
By: Josiah
Because Phill was extremely knowledgeable & kind and was able to answer all of my questions
Because Phill was extremely knowledgeable & kind and was able to answer all of my questions
Insurer: Trupanion
By:
I filed a claim and was reimbursed quickly.
I filed a claim and was reimbursed quickly. Was an easy process. When I called regarding a recent visit, I got the answer I expected. My coverage is exactly what I expected.
Insurer: Trupanion
By:
Absolute amazing customer service that truly care for your business and most importantly your pet's health!
Absolute amazing customer service that truly care for your business and most importantly your pet's health! Thank you for putting that human caring touch back into customer service! Above and beyond!
Insurer: Trupanion Canada
By:
Always so helpful
Always so helpful
Insurer: Trupanion Canada
By:
Cuz she was perfect :) FRIENDLY LISTENED WAS COMPASSIONATE and made me feel like I was important.
Cuz she was perfect :) FRIENDLY, LISTENED, WAS COMPASSIONATE and made me feel like I was important. Plus she promised to sort out my coverage approval ASAP. Thank you!
Insurer: Trupanion Canada
By:
There When You Need It
Easy to submit invoice. Quick response time.
Insurer: Trupanion Canada
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Easy to work with.
Easy to work with.
Insurer: Trupanion Canada
By:
peace of mind
Ellen was very helpful and knowledgeable.
Insurer: Trupanion Canada
By: