Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
I love trupanion!
I love trupanion. They are so easy to use and their customer service is impeccable. They have saved my elderly dogs life and are keeping my other animals healthy and thriving.
Insurer: Trupanion
By: Kathrynn
Lied about trying to contact us Re payment when my visa expired
When my visa expired we forgot to contact pet secure. They said they called but they did not as I checked my phone records, they did email once . When we phoned to reinstate they said we could but all the previous issues would not be covered. What a convenient way to get rid of a customer who has too many claims. When I was on the phone I asked to speak to a supervisor, she put me on hold fir 15 minutes which I later found out the supervisor was sitting right beside her coaching her what to say to me. When I questioned the supervisor about how many calls were made to my number she recanted admitting she was right beside the rep I was talking to and the rep made a mistake. This supervisor lied and made up facts to ensure my dogs policy would not be renewed. Don’t use them. Go to another company. They are not trust worthy.
Insurer: Petsecure
By: Karen
The best insurance and easy to work with!
We love love love our Healthy Paws insurance! This company has been so very helpful for us. I have signed both of my dogs up when they were puppies. One of our dogs has used the services for severe allergies and an unexpected stomach surgery. As soon as I submit my claims I immediately get a notification notifying me of the status of my claims and when they are working on them. If I have ever had any questions, I have reached out by email and phone and they are very helpful. The application is also very easy to use. They have helped me pay my dogs vet bills and I couldn’t do this without them!!! If you are questioning it, do it! It’s worth it!!
Insurer: Healthy Paws
By: Tammy
Wonderful financial support with a quick turnaround
My dog has been protected by PetsPlusUs insurance to ensure she receives the best care from our vet. Quick reimbursement and very pleasant staff if you have any questions.
Insurer: Pets Plus Us
By: Linda
Best company ever.
Amazing experience with Trupanion . First claim i have ever had to make with this company. So GLAD i bought it for my girl. Thank you Trupanion for being such a wonderful company.
Insurer: Trupanion Canada
By:
Because all my questions and concerns were answered and it was an easy process.
Because all my questions and concerns were answered and it was an easy process.
Insurer: Trupanion Canada
By:
Helpful and great coverage
Helpful and great coverage
Insurer: Trupanion Canada
By:
My query was answered and explained and a note made to my file so I wouldn’t have to follow up any further.
My query was answered and explained and a note made to my file so I wouldn’t have to follow up any further.
Insurer: Trupanion Canada
By:
Some reps patient, some not
The first person I spoke to was not very helpful or friendly. When I called a second time, the other person was much more patient and more pleasant.
Insurer: Trupanion Canada
By:
The process is easy and communication is great.
The process is easy and communication is great. Worth the money for ease of mind.
Insurer: Trupanion Canada
By: