Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Lindsey Farley was great
Lindsey Farley was great. I asked her a few questions and she went immediately and looked up the information to relay back to me. She was professional and very knowledgeable!
Insurer: Fetch
By: Marianne
Lindsey Farley was great
Lindsey Farley was great. I asked her a few questions and she went immediately and looked up the information to relay back to me. She was professional and very knowledgeable!
Insurer: Fetch Canada
By: Marianne
They Care!
Lemonade really cares about your pet! They make the process feel warm and inviting. I had a scare with my dog getting pneumonia and ending up in the ER. The costs were very high to get her fully treated and entering in the claim was nerve wrecking. BUT the lemonade team checked in on my dogs health apart from getting further details. They made me feel at ease and made the process extremely easy. I recommend this insurance to all pet owners!
Insurer: Lemonade
By: Jareli
Easy to navigate, helpful, clear, transparent -- highly recommend!
I started with Healthy Paws when my pup was 6 months old. This is my first time using pet insurance, and I am really happy with Healthy Paws. Recently, my pup, who is two years old, started experiencing some pain related to a shoulder injury, and Healthy Paws has been kind, clear, transparent, and expedient in processing claims, sending reimbursements, and supporting me navigate a challenging time. I highly recommend Healthy Paws to my friends and am so grateful I made the decision a year and a half ago to sign up with Healthy Paws!
Insurer: Healthy Paws
By: Lena
Quick easy service!
Very quick and easy service!
Insurer: Lemonade
By: Jennifer
Best investment in my little one!
My pup suffered a 2nd bout of pancreatitis, requiring 2 days of hospital care. Our local vets don’t offer overnight care so we had to transfer her from emergency hospital to the regular clinic each day, requiring a 2 hour round trip each time. It was hard enough to worry while being without her but knowing Trupanion would cover most of the expense certainly helped. Claims were processed quickly and payment is much appreciated. Thank you, everyone at Trupanion!
Insurer: Trupanion
By: Darla
Easy and quick
I adopted my cat in November 2021 and by February 2022 he became quite sick. I had luckily purchased Lemonade Pet Insurance the month prior, to start the year off. I submitted multiple claims and they were handled quickly. Reimbursement was lightning fast, which was a pleasant surprise. My sweet kitty ended up passing in May 2022 and even though his end of life wasn't covered, it was nice that I didn't have to go through a long process of trying to get his past claims completed and I was able to close the policy quickly. I ended up purchasing another policy for the cat I rescued the following week and have recommended to others already.
Insurer: Lemonade
By: Kaitlin
I spoke with customer service and he was great!
I spoke with customer service and he was great!
Insurer: Trupanion Canada
By: Courtney
because he was very supportive of the issue we had.
because he was very supportive of the issue we had. thank yu
Insurer: Trupanion Canada
By: Teresa
Kind knowledgeable and willing to assist
Kind, knowledgeable and willing to assist
Insurer: Trupanion Canada
By: Gary