Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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My 4month old boxer JoJo collapsed
My 4month old boxer JoJo collapsed after running and playing in the backyard. After taking JoJo to the cardiologist, eeg and ultrasound confirmed a heart defect called Subaortic Stenosis, JoJo has to take beta blockers for the rest of his life. We submitted our first claim for almost $700 and in less than 5 weeks we were approved and reimbursed.Easy as could be! JoJo had to see the cardiologist 6 months later for a check up. The bill was just under $400. We submitted the claim to Fetch,this time we were reimbursed in less than 1.5 weeks. Easy as could be! Its worrisome raising a puppy knowing he has a heart condition and the cost of keeping JoJo healthy means a lifetime of medication and annual visits to cardiologist. Thank goodness for Fetch! So far.. theyve always had our back! Sincerely, Jojos parents
Insurer: Fetch
By: Jojos
Super easy and fast
I had a claim for vomiting for Sebastian (my cat) that PHI Direct paid quickly and easily. I called them to submit my claim and provide all the details they needed. The person I spoke to helped me to understand the process and the claim was paid a few days later. I would recommend PHI Direct to other pet owners in Canada.
Insurer: PHI Direct
By: Matthew
Best Pet Insurance Company
Trupanion has been an absolutely wonderful company to work with. I have had a policy with them going on 9 years for two dogs. They truly place your pet's well being first and foremost! I have two dogs under policy. I have found Trupanion to be very kind, courteous and caring toward their clients. They follow up with communication within hours to let you know they have received information and are reviewing your claim. They are expedient in letting you know how much of your claim is covered and then promptly either pay the vet directly or they pay the client. I have found their coverage to be very fair each time I have made a claim. I highly recommend Trupanion!
Insurer: Trupanion
By: Cynthia
Positive claim experience with Fetch
My pet has several chronic ailments and I need to visit the vet often. I have been with Fetch for a long time and have had a very positive experience so far. Getting the claims settled is a very easy process and I can always trust the refund amount for the claim deposited to my account.
Insurer: Fetch
By: anupam
Fetch pet insurance has been great
Fetch pet insurance has been great coverage for our dog. Claims are easy to submit and payment is fast. It gives us a piece of mind.
Insurer: Fetch Canada
By: Cheryl
Kayla was great and helpful!
Kayla was great and helpful!
Insurer: Trupanion
By: Kelsey
Pet Insurance - Far Exceeds Expectations
Very organized and detail focused on sharing information with the customer.
Insurer: Trupanion
By: Stephen
Excellent help with my new pup
Easy and reminder was very much appreciated:)
Insurer: Trupanion Canada
By: Melanie
Excellent customer service
Tammy was excellent and answered all of my questions
Insurer: Trupanion Canada
By: Lisa
Best insurance!!!
The coverage is amazing, quick and wonderful service.
Insurer: Trupanion Canada
By: Avril