Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Had a great experience chatting with
Had a great experience chatting with Gina about my policy. She gave me the information I needed and provided excellent service when I was concerned about the increased price of my policy.
Insurer: Fetch Canada
By: Nola
Cat broke femur
Our cat broke his femur and required surgery (femoral head excision). The surgery was costly. Fetch was incredibly responsive to my requests and processed claims quickly. This would have been thousands of dollars out of pocket and I received no questions/pushback whatsoever, having provided only what was requested of me (procedure estimate and medical records). I was very happy with the service provided.
Insurer: Fetch
By: Nicholas
The Customer Service is Everything! Thanks, Adam!
I rolled into Fetch since it acquired Pet Plan. My first bill since the acquisition was pretty high and the first customer rep I spoke to was admittedly a 1 star. I was convinced this was the service I should now expect but I called again and I am so glad I did! In my second call I spoke with Adam Altman and he was absolutely amazing! I admittedly went into the conversation in a mood from my last call but his incredibly calm and professional demeanor took less than 30 seconds to help turn my mood and impression around. Not only was he a pleasure to speak to, professional, and an excellent listener (understanding of my concerns), he was also proactive. I was certain I needed to find another company however, after speaking with Adam and his supervisor (His service was definitely deserving of a good review) I was convinced that this was the correct company for me and my adorable boy, Oscar. Adam and his supervisor embodied great customer service and when you are stressed about your pet and ensuring that they receive the best possible care, it's important. Thanks for making me feel more comfortable Adam I wish you nothing but the best!
Insurer: Fetch
By: Melinda
Cat broke femur
Our cat broke his femur and required surgery (femoral head excision). The surgery was costly. Fetch was incredibly responsive to my requests and processed claims quickly. This would have been thousands of dollars out of pocket and I received no questions/pushback whatsoever, having provided only what was requested of me (procedure estimate and medical records). I was very happy with the service provided.
Insurer: Fetch Canada
By: Nicholas
The Customer Service is Everything! Thanks, Adam!
I rolled into Fetch since it acquired Pet Plan. My first bill since the acquisition was pretty high and the first customer rep I spoke to was admittedly a 1 star. I was convinced this was the service I should now expect but I called again and I am so glad I did! In my second call I spoke with Adam Altman and he was absolutely amazing! I admittedly went into the conversation in a mood from my last call but his incredibly calm and professional demeanor took less than 30 seconds to help turn my mood and impression around. Not only was he a pleasure to speak to, professional, and an excellent listener (understanding of my concerns), he was also proactive. I was certain I needed to find another company however, after speaking with Adam and his supervisor (His service was definitely deserving of a good review) I was convinced that this was the correct company for me and my adorable boy, Oscar. Adam and his supervisor embodied great customer service and when you are stressed about your pet and ensuring that they receive the best possible care, it's important. Thanks for making me feel more comfortable Adam I wish you nothing but the best!
Insurer: Fetch Canada
By: Melinda
Feel very confident with folks that I have dealt with
Feel very confident with folks that I have dealt with
Insurer: Trupanion
By: Donald
Super Easy and Informative
The lady on the phone was super great at explaining everything
Insurer: Trupanion
By: Stefani
Because I've not had any issues with Trupanion since we have enrolled our dogs and recommend Trupanion to all our friends
Because I've not had any issues with Trupanion since we have enrolled our dogs and recommend Trupanion to all our friends
Insurer: Trupanion Canada
By: Ursula
Experience has always been excellent
Experience has always been excellent
Insurer: Trupanion Canada
By: Jane
Harley helped me identify the discrepancy with the adoption date which is whatâs been triggering requests for information that I donât have :)
Harley helped me identify the discrepancy with the adoption date which is whatâs been triggering requests for information that I donât have :)
Insurer: Trupanion Canada
By: Paulina