Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Janelle Sorensen was great
Janelle Sorensen was great. Explained the policy and answered all questions I had. Got a few quotes and Fetch was one of the top quotes.
Insurer: Fetch
By: T
Easy, convenient, honest
ASPCA Pet Insurance had been nothing but incredible for Picasso. I've left his annual deductible at 250, annual coverage at 7-10k each year since he was 3 and have reached it twice. Their claims process has been so easy. I'm able to upload my invoices by pictures to their online portal and the longest part is waiting for my vet to send records. Claims during COVID took longer because like everywhere else they had short staffing but they were transparent with estimates on claim completion. ASPCA has covered his TPLO, arthritis, IBD, prescription food, longterm medications, CT, and now chemotherapy. My only mistake was decreasing his coverage thinking I could make it a year at a lower rate but naturally that's when cancer hit. Their customer service has been incredible, employees have been realistic and pleasant, and reimbursement has been quick ( 1 week to 1month during covid). Their premiums aren't the cheapest I've seen but their coverage was the most comprehensive when I signed up. Rates do continue to go up, but so does everything in life. I've thankfully never used it for my cat but I have no doubt they would be just as amazing with her as they have been with Picasso. I recommend them every chance I get!
Insurer: ASPCA
By: Raylene
Clear explanations and helpful with answering questions.
Clear explanations and helpful with answering questions.
Insurer: Trupanion Canada
By: Cristina
Easy protection, fast service
Excellent service, easy as it was done directly from the vets office
Insurer: Trupanion Canada
By: Sandeep
I was extremely satisfied with your customer service.
I was extremely satisfied with your customer service. There was no waiting time and I was wonderful to speak to an actual human being.
Insurer: Trupanion Canada
By: Wycliffe
Romeo has had a lot of health issues this year and they have been very supportive and very quick to respond for anything questions as well.
Romeo has had a lot of health issues this year and they have been very supportive and very quick to respond for anything, questions as well. His healthcare is foremost with everyone, my vet and Trupanion and I am so thankful for that.
Insurer: Trupanion Canada
By: Dianne
Professional
Very supportive and professional
Insurer: Trupanion Canada
By: Sabrina
8 happy years with Trupanion so far!
After providing all documentation, my claim was approved very quickly. Itâs not easy having an injured pet, but Trupanion does make it better. Thank you so much.
Insurer: Trupanion
By: Karen