Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Excellent customer service and easy to
Excellent customer service and easy to deal with! Id recommend them to all per parents!
Insurer: Fetch Canada
By: Sarah
Healthy Paws is the Best!!
Healthy Paws is an amazing pet insurance company. My dog has severe allergies and they have covered all of her treatments, plus they were incredible about covering the two emergency rooms visits she's had. I didn't have to worry about paying for her care, because I knew they would help me - quickly and efficiently. I've never had to argue about coverage and my reimbursement checks come immediately. I HIGHLY, HIGHLY, HIGHLY recommend them to everyone!!
Insurer: Healthy Paws
By: RDS
A Policy That is Simple and Necessary
I have had a policy for my dog for several years and just recently had to submit a claim. The process was easy and the reimbursement was processed expeditiously. This gives me some peace of mind. Thanks Fetch!
Insurer: Fetch
By: Jimmy
We have had a positive experience with Fetch!
We have had a positive experience with Fetch over the years. With Rowdys last days to now with Konas diagnosis of IGD its been a relief knowing we have good insurance. I love the direct deposits, their staffs sincerity and friendliness.
Insurer: Fetch
By: Julie
We have had a positive experience with Fetch!
We have had a positive experience with Fetch over the years. With Rowdys last days to now with Konas diagnosis of IGD its been a relief knowing we have good insurance. I love the direct deposits, their staffs sincerity and friendliness.
Insurer: Fetch Canada
By: Julie
Thank you Janelle S. :)
My recent experience was enrolling for a new policy for my 11 month old puppy. I was extremely unhappy with my PREVIOUS pet insurance and was shopping around. Not only was the cost lower for better coverage and reimbursement, but Janelle was super knowledgeable, kind, and helpful. She really went out of her way to answer my many questions, and thoroughly went over critical plan information with me. Thank you for the amazing service! If you're in the process of buying or switching pet insurance, as for Janelle!
Insurer: Fetch
By: Roe
Thank you Janelle S. :)
My recent experience was enrolling for a new policy for my 11 month old puppy. I was extremely unhappy with my PREVIOUS pet insurance and was shopping around. Not only was the cost lower for better coverage and reimbursement, but Janelle was super knowledgeable, kind, and helpful. She really went out of her way to answer my many questions, and thoroughly went over critical plan information with me. Thank you for the amazing service! If you're in the process of buying or switching pet insurance, as for Janelle!
Insurer: Fetch Canada
By: Roe
The gal that helped me was very friendly and helpful.
The gal that helped me was very friendly and helpful.
Insurer: Trupanion
By: Cindy
best coverage and service ever
best coverage and service ever
Insurer: Trupanion Canada
By: Phyllis
Cas and Mia
I was very pleased with the prompt response of Trupanion.They have been there for myself and Mia.She is a Standard Poodle and means the world to me.I have in the past and will continue to recommend you to friends and family.Thank-You Cathy Tessier
Insurer: Trupanion Canada
By: Cathy