Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws is the best!!!
I've been a loyal customer of Healthy Paws Pet Insurance for 7 years now and I can't express how great they are. All my questions and claims are always addressed right away. Knowing how much medical expenses can be for our pets is very stressful. I’m extremely grateful knowing that I can quickly & easily submit my bills online and have a fast turnaround. They're the best!!!!
Insurer: Healthy Paws
By: Elizabeth
HEARTLESS COMPANY
We called this company to change over billing information as we had taken over my brother's dog after he had passed UNEXPECTEDLY. They gave us {his family} the only option to buy a whole new policy in which everything that was covered on my brother's policy would no longer be covered & gave us the excuse that their policy states needing a POA to take claim over the ownership of Oberon {we have access to his app, his policy, declarations page as well as his renewal paperwork & NO WHERE does it state needing a POA or paperwork stating new ownership of the dog to take over an existing policy}. Oberon is only two & ½ but has had many issues that were covered by this policy & not having access to it & starting a whole new one would then have us pay for everything out of pocket making the policy literally useless because of some lie they pulled out of thin air to gain a new policy over helping a helpless animal who had NO CONTROL OVER LOSING HIS DAD. Such a heartless company full of lies & excuses & not fulfilling their duty to the animals they supposedly claim to care for.
Insurer: Pets Best
By: Allison
I love my Pets!
As I was dealing with my Vet all went well. Thanks.
Insurer: Trupanion Canada
By: Stephen
Great customer service!
Joe was very pleasant and professional. He took time to explain how the insurance works and answered my questions. He then followed up with me when I called back to sign up. So far Iâm happy with the experience.
Insurer: Trupanion
By: Deb
Always great service.
Always great service. Very professional.
Insurer: Trupanion Canada
By: Josephine
Excellent service
Because I am very happy with the costumer service I have received
Insurer: Trupanion Canada
By: Deborah
I hadn't needed to make a claim in the 8.
I hadn't needed to make a claim in the 8.5 years that I had been paying into Trupanion pet insurance, but when I did, it turned out to be as easy as I hoped it would be. I hadn't set up an account (where payment received would have been even faster), but I still received a cheque back within days. Immediately after submitting my claim, I got an email back that you were on it, and then quickly got confirmation that the claim had been approved once you were in contact with the emergency vet clinic that I had gone to. It was a painless process, and reconfirmed why, as a retired veterinarian myself, I always recommended Trupanion to my clients. In my mind right from the beginning along time ago, I believed that Trupanion separated themselves from other pet insurance companies in what they covered and what their policies were. I still believe that today :-))
Insurer: Trupanion Canada
By: Barry
Feeling blessed to have Trupanion!
I have to say that Trupanion is the best. They really have taken care of my dog and communicated closely with my veterinarian and our claim was handled in a very timely manner. Thanks Trupanion ??
Insurer: Trupanion Canada
By: Ervin
First experience unsatisfactory.
I will need more information about my policy to determine whether I will be cancelling it in the near future. A Recovery and Complementary Care Rider wasn't discussed when I signed up and I will reach out to find out what it is. My Bayview claim of June 20th was denied because approximately four days after we adopted Oliver from the shelter (he was anxious when we got him) and he had spent those first four days living behind an entertainment unit only a few inches wide, he presented the symptoms described by the Ottawa Veterinary Hospital. There was no cause determined and my strong opinion is that is reasonable to assume these symptoms were stress-related. He is an anxious cat. I don't consider vomiting, lethargic behaviour, diarrhea and frequent urination (Oliver drank a lot when he finally came out from behind the entertainment unit and was exhausted from the stress of the move) conditions, rather they are symptoms and in his case I would say they are stress-related. We had extensive testing done to rule out medical problems so if anything that should have given Oliver a clean health record.
Insurer: Trupanion Canada
By: Andrea
My personal experience.
My personal experience. I have recommended Trupanion to friends and other people. ??When I called and had any questions everyone was helpful, kind and compassionate.
Insurer: Trupanion Canada
By: Jirina