Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
Other Categories
This review is for ADAM ALTMAN
This review is for ADAM ALTMAN specifically, not for Fetch's over all service which has been disappointing concerning my newest policy *handling. [*A claim submitted for services in May/22 had been linked/matched IN ERROR by your system with my OLD policy which I had hastily cancelled in Feb/22. After that happened, I called Customer Service and an agent successfully transferred the claim to my NEW correct policy. However, over this last long weekend, I saw a notification that my policy, which had an active claim under review, was cancelled! I did not receive any email about this, however....and my Active Claim information which had previously appeared and which I had been following, had completely disappeared.] I phoned Customer Service and ADAM ALTMAN responded with excellent assistance in correcting this error on Fetch's part and stayed on the line with me to ensure everything appeared to be successfully rectified. He even called me back twice, immediately, at the start of our call(s) when 2 separate calls dropped off! Many thanks to you, Adam! I know you will keep up such good service for all who contact you for assistance!
Insurer: Fetch Canada
By: Judy
Very fast and easy to get money back
Being that I had never heard of this company before, I was a little skeptical, but I am impressed by how fast and easy it was to both submit a claim and get money back. A very friendly customer service agent reached out to me right away, as there was some info missing from my claim, and I received money back within a few days. A breath of fresh air, especially compared with my old insurance provider. Definitely recommended.
Insurer: PHI Direct
By: Lilia
Pleasantly Surprised
I got Trupanion when my cat was adopted as a 6 week old rescue kitten. I've only had to use it twice but both times, the claims process was easy and fast. My cat is 12 now and I expected to meet a lot of resistance when filing this most recent claim but just as the first time, the claim was processed quickly and the reimbursement was fair. I encourage all of my friends with pets to get them insured early and I found that Trupanion was the best value. In the long run, the peace of mind in itself is worth the monthly cost.
Insurer: Trupanion
By: Laurette
Chihuahua with bladder stones
We took our Chihuahua (Poco) in for a routine teeth cleaning. During the initial testing, the doctor found some blood in his urine. The doctor investigated and found he had numerous stone like deposits in his bladder. They operated on him and removed all the he is his old self again. We have had our insurance through Fetch (formerly PetPlan) for approximately five years. I filed our first claim and Fetch settled it within the week. Outstanding service! I have recommended Fetch to all our friends and neighbors.
Insurer: Fetch
By: Michael
Chihuahua with bladder stones
We took our Chihuahua (Poco) in for a routine teeth cleaning. During the initial testing, the doctor found some blood in his urine. The doctor investigated and found he had numerous stone like deposits in his bladder. They operated on him and removed all the he is his old self again. We have had our insurance through Fetch (formerly PetPlan) for approximately five years. I filed our first claim and Fetch settled it within the week. Outstanding service! I have recommended Fetch to all our friends and neighbors.
Insurer: Fetch Canada
By: Michael
Mia's tooth extraction experience.
Very pleasant customer service and timely claim payment.
Insurer: Trupanion
By: Jodi
Reputation
Care, kindness and professional service of service rep
Insurer: Trupanion Canada
By: Teresa
Great Job Trupanion
Excellent customer service. Phone call to check in on pet. Always friendly voices from your phone agents
Insurer: Trupanion Canada
By: Marilyn
excellent rates and friendly staff.
excellent rates and friendly staff.
Insurer: Trupanion Canada
By: Jill
Jenn was helpful and efficient.
Jenn was helpful and efficient.
Insurer: Trupanion Canada
By: Elliot