Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Ms.
Best thing I ever did! Highly recommended trupanion..my dog had a mass removed and they paid no questions asked...
Insurer: Trupanion
By: Juli
Coverage is amazing
We signed our Cavalier up when just a puppy. This is the best insurance ever. Have had two claims and they were covered at 90% and reimbursed the same day! Highly recommend this insurance. Customer service is very helpful. Most things can be handled immediately. Thanks so much for helping care for our boy!
Insurer: Trupanion
By: Monika
Great & Caring Customer Service
First time having health insurance for a pet and so happy we did. Everyone I've talked to has been extremely caring for both myself and our new pup, Luther. At just 5 months, we took Luther to an emergency vet to check on a tummy issue which Healthy Paws helped pay for after a deductible. Soon after that claim was resolved, Luther was hit by a car and taken to the emergency vet again. Healthy Paws was able to help pay up to 80% of it as per our health insurance and also checked in on how Luther was doing after the claim had already gone through. Truly great customer service and we will be continuing using their health insurance. Thank you for thinking of Luther!
Insurer: Healthy Paws
By: Judy
Trupanion went above and beyond!
I held off for almost a year before I submitted my fur babies bills to Trupanion. I found the online submission form too detailed and my vets invoices didnât offer the right info. When I finally called the Trupanion staff member encouraged me to just send in the whole lot and they would sort it all out for me! And they did in less than a week! Thanks for taking on the guess work for me. Not many businesses would do that.
Insurer: Trupanion Canada
By: Ronnie
I was having a pretty bad day and was upset at the pre approval I received from Trupanion due to the costs from the vet and she was very kind to me and tried her very best to explain the Trupanion policy.
I was having a pretty bad day and was upset at the pre approval I received from Trupanion due to the costs from the vet, and she was very kind to me and tried her very best to explain the Trupanion policy. She was totally correct in what she explained to me; it just wasn't the answer I wanted. I am very grateful that she let me vent and, again, was so very kind. Give her a raise! She deserves it :)
Insurer: Trupanion Canada
By: Susan
Easy approval for survery
I was so impressed that I submitted an estimate for my dog Rileyâs surgery and within a few hours I was emailed with an approval itâs stressful enough to have to go through a surgery but relieved it will be covered with my deductions so now I just have to concentrate on recovery
Insurer: Trupanion Canada
By: Diane
Very happy with Trupanion.
Very happy with Trupanion. People are courteous, knowledgeable and very eager to help
Insurer: Trupanion Canada
By: Cindy
Great company ! Great and fast !
Always fast and accurate
Insurer: Trupanion
By: CONNIE