Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,026 total


Verified July 13, 2022

From frustration to totally calm! Thank you Adam Altman!

I was totally frustrated and ready to cancel Gracies pet insurance policy. That is until I had spoken to Adam. He spoke to me in a clear , comforting easy to listen to voice and explained everything on filing a claim to me. He answered all of my questions and made sure that I understood how to file a claim and how Fetch ins. Works. Adam had calmed me down. So instead of canceling my pet ins., I am staying with you. Adam is definitely an asset to Fetch Pet Insurance. Thank you so much Adam.

Insurer: Fetch

By: Bev

Useful
Verified July 13, 2022

From frustration to totally calm! Thank you Adam Altman!

I was totally frustrated and ready to cancel Gracies pet insurance policy. That is until I had spoken to Adam. He spoke to me in a clear , comforting easy to listen to voice and explained everything on filing a claim to me. He answered all of my questions and made sure that I understood how to file a claim and how Fetch ins. Works. Adam had calmed me down. So instead of canceling my pet ins., I am staying with you. Adam is definitely an asset to Fetch Pet Insurance. Thank you so much Adam.

Insurer: Fetch Canada

By: Bev

Useful
Verified July 13, 2022

Friendly well informed and courteous associates.

Friendly, well informed and courteous associates.

Insurer: Trupanion

By: Janet

Useful
Verified July 13, 2022

Very easy and quick responses

Very easy and quick responses

Insurer: Trupanion Canada

By: Kevin

Useful
Verified July 13, 2022

Carole was great!!

Carole was great!!

Insurer: Trupanion

By: Molly

Useful
Verified July 13, 2022

Customer Service so friendly and helpful!

Customer Service so friendly and helpful!

Insurer: Trupanion

By: Andrea

Useful
Verified July 13, 2022

Trupanion review

Easy and quick process.

Insurer: Trupanion

By: Elaine

Useful
Verified July 13, 2022

Thanks State Farm

Easy process. Guy had all the answers.

Insurer: Trupanion

By: Israel

Useful
Verified July 13, 2022

Carole was great!!

Carole was great!!

Insurer: Trupanion

By: Molly

Useful
Verified July 13, 2022

Customer Service so friendly and helpful!

Customer Service so friendly and helpful!

Insurer: Trupanion

By: Andrea

Useful

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