Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Trupanion saved my cats life
I don't know how to thank Trupanion enough. They saved my cats life without them I would be lost right now. Very affordable and easy to make a claim. They truly have your pets well being in mind. I would 100 present recommend getting this insurance for your pets. The only insurance I would trust
Insurer: Trupanion
By: Nawana
Lemonade is what insurance companies should be
My dog got horribly sick out of the blue, and needed to spend a full day at the vet getting tests, receiving fluids, and then came home with a number of prescriptions and a massive bill. I put in a claim to Lemonade as got an email from a human being within 24 hours who I could send questions to if I had any, and was reimbursed in less than 3 days. This is what an insurance company should be - you pay them your premium, and when it comes to it, they help you. They don't make it hard, they don't make you wait, they don't try to get out of it, they just help you protect your pet. I recommend Lemonade to anyone and everyone.
Insurer: Lemonade
By: Dan
I would prefer not to forward my review.
Paul was knowledgeable and took the time to explain things to me and to answer my questions.
Insurer: Trupanion Canada
By: Cathy
Trupanion has been easy to deal with their customer service has been pleasant and claims were simple to submit.
Trupanion has been easy to deal with, their customer service has been pleasant and claims were simple to submit. I've never had pet insurance before but I am so glad that we have it now.
Insurer: Trupanion Canada
By: Michelle
Very friendly and kind.
Very friendly and kind.
Insurer: Trupanion Canada
By: Kerry
Trupanion has great service.
You are great to deal with and claims are finalized quickly. Thank-you.
Insurer: Trupanion Canada
By: Jennifer
Always friendly and helpful.
Always friendly and helpful.
Insurer: Trupanion
By: James
Because of how nice and professional Kylee was.
Because of how nice and professional Kylee was. She has excellent telephone skills and follow through on making sure my issue was resolved. Sheâs a 10 out of 10 ????
Insurer: Trupanion
By: Herb