Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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We Love Healthy Paws!
Healthy Paws have been awesome from day one! They respond to and resolve my claims quickly, and after one of my girls' recent trip to the ER, even checked in to ask how she was doing and send their well wishes. Their customer service is top notch and their coverage has given me and my rambunctious fur-family peace of mind. We love Healthy Paws!
Insurer: Healthy Paws
By: Rachel
Furkin is amazing
We have made a couple claims with Furkin so far on our puppy. Furkin has been nothing but amazing, customer service was great anytime we spoke on the phone. When we made our claims for our puppyâs vaginal infection, Furkin kept us updated by sending text and email that the claims were received, being processed and let us know when the claims were completed. There was no fuss, no complications, no issues whatsoever. All our claims were processed and completely quickly and without problem! We are very happy with Furkin.
Insurer: Furkin
By: Britt
Trupanion insurance CARES
Always prompt, helpful, and caring. I am so happy with Trupanion. They are comforting when stressed with a sick pet. Thank you.
Insurer: Trupanion Canada
By: Michael
Great first impression!
Seth was very polite and answered all my questions. He did not push me at all to make a purchase, but was rather interested on explaining me the coverage and answering all my questions.
Insurer: Trupanion Canada
By: Maria
Not very helpful and very very low energy.
Not very helpful and very very low energy.
Insurer: Trupanion
By: Amy
Peace of Mind
All my questions were answered and I now have someone to help Major Beau stay happy and healthy. Great experience with phone rep last evening. She new the plan well and likes representing it
Insurer: Trupanion
By: Chapman
Caring and helpful. Professional.
Fast response and helpful.
Insurer: Trupanion
By: Helen
Thank goodness for Trupanion!
Friendly agents...efficient claim filing and quick reimbursement.
Insurer: Trupanion
By: Kelly
Trupanion: Great pet insurance!!
Iâm very happy with Trupanio. They very fast on my resolving my claims. I usually have my claim money back in my account, within 2 days!
Insurer: Trupanion
By: Terrence
Very Happy Client
Iâm very satisfied with the claims service I receive from Trupanion. The claims and reimbursement are processed very quickly. My dog has several health issues unfortunately, so Iâm always submitting claims. However, Trupanion makes the process very quick and easy. Very thankful both of my dogs are protected by Trupanion.
Insurer: Trupanion
By: Kelly