Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Amazing Service!
I filed this claim online after returning home from the urgent care vet Sunday evening. Tuesday morning when I woke up, there was an email that the claim had been approved and the amount of the payment. Unfortunately, this is not the first time I have used Ellie's insurance but each time I have been amazed at the ease of filing claims and the very timely manner the claims are paid. I would definitely recommend Trupanion!
Insurer: Trupanion
By: Cynthia
Staff support for enrollment process
Because one of your staff walked me through the process.
Insurer: Trupanion Canada
By: Carolyn
Dr. E Handy
Great service, went with my needs.
Insurer: Trupanion Canada
By: Elaine
Help with the Circle of Life
We enjoyed a sick puppy with an immune disease which was very taxing on emotions and the pocket book, and Trupanion was there every step of the way to help lighten the load and make payments seamless. It's too bad everything has to get old, but it's nice to have help along the way !!
Insurer: Trupanion Canada
By: Derek
I have had a dog insurance with your company for over 25 years and your service has always been STELLAR!
I have had a dog insurance with your company for over 25 years and your service has always been STELLAR!
Insurer: Trupanion Canada
By: Sylvie
Never had a problem everyone concerned and approved promptly.
Never had a problem everyone concerned and approved promptly.
Insurer: Trupanion Canada
By: Michael
Grateful for Trupanionâs service.
Thank you so much. My German Shepherd also thanks you. Your company is well respected at the animal hospital where we had the surgery done. That says a lot. I have recommended you to everyone Who asks me about pet insurance. So important. It means I never hesitate to get medical help for my dog.
Insurer: Trupanion Canada
By: Heather
The representative on the phone helped me with my problem quickly.
The representative on the phone helped me with my problem quickly.
Insurer: Trupanion Canada
By: Angela
Very polite and helpful
Very polite and helpful
Insurer: Trupanion Canada
By: Suman
Thank you Trupanion!
Youâre app is easy to use and we always get a quick response. We can spend more time and energy on our pet in need!
Insurer: Trupanion Canada
By: Diana