Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Pleasantly Surprised with Awesome Customer Service
I signed up and had a few claims for gastro and then eyelid issues/surgery for my puppy. Claims were easy to submit and processed quickly. I had some issues with getting a reimbursement to process, but no fault of Furkin's. My bank's transit number issue, but I hadn't noticed the money hadn't been deposited. So Furkin had reached out to me to follow up and make sure I was getting my money back. I love that an insurance company is actually calling to make sure they pay me! The staff have always been helpful and friendly. The price for the coverage is fantastic, but I will see what the rates look like as my pup ages.
Insurer: Furkin
By: Amy
I have been paying monthly premiums for 8 years and until now none of my vet bills were considered reimbursable.
I have been paying monthly premiums for 8 years and until now none of my vet bills were considered reimbursable... Exam fees aren't covered, immunizations are not covered I especially dislike the way my claim was processed. I submitted 3 invoices and there was no consolidation or summary of them, each was handled separately which led to great confusion.
Insurer: Trupanion
By: Betsey
Customer service great people to talk to who are very knowledgeable pleasant price competitive
Customer service, great people to talk to who are very knowledgeable, pleasant, price competitive,
Insurer: Trupanion Canada
By: Jackie
Good service and policy.
Good service and policy. Always feel that our dog is protected.
Insurer: Trupanion Canada
By: Libby
We have always had peace of mind by having Trupanion pet insurance.
We have always had peace of mind by having Trupanion pet insurance. When our dog was diagnosed with a torn CCL we really learned how efficient, caring and courteous the staff were. Great service!
Insurer: Trupanion Canada
By: Lori
Happy with Trupanion
always a pleasure, fast, and efficient
Insurer: Trupanion
By: Tricia
Always had the best experience with them
Always had the best experience with them
Insurer: Trupanion
By: Bonnie
Due to the fact I requested claim be submitted 3 months ago & after 5 calls & Dr Reganâs help you didnât have invoice.
Due to the fact I requested claim be submitted 3 months ago & after 5 calls & Dr Reganâs help you didnât have invoice. While on phone with TRUPANION i called LSAH for the 6th time a seasoned front desk employee sent the invoice over to Trupanion. Within minutes I receive email from Trupanion that invoice & documents had been received & processed. Thank you.
Insurer: Trupanion
By: Margaux