Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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First claim submitted
Just had to submit my very first claim to Pets Best and I was so impressed with the ease to submit it and how quick they responded back to me and kept me informed of where the claim stood. This first claim went to my deductible but was very happy with them.
Insurer: Pets Best
By: Sharon
THEY WILL NEVER PAY ON ANY CLAIM
THEY MAKE EVERY EFFORT YOU MAKE IMPOSSIBLE. THEY DONT COVER ANY CLAIMS. THEY FIND EVERY EXCUSE IN THE WORLD NOT TO PAY. DONT WASTE YOUR TIME, ENERGY, AND MONEY
Insurer: Pets Best
By: amanda
PAWSitively prompt process
Customer service provided good direction on how to make a claim. Our claim was processed smoothly and promptly!
Insurer: Trupanion Canada
By: Faye
Small Bowel Obstruction in my dog
Extremely simple and efficient claims process with direct pay to first our vet and second, the Emergency Vet Hospital. Excellent communication with instantaneous text and email to notify that claim submitted and then result of submission process. Honestly, could not have been easier!
Insurer: Trupanion Canada
By: Lee-ann
Good service when you call in no wait and usually the question can be answered by the first person you talk to??
Good service when you call in, no wait and usually the question can be answered by the first person you talk to??
Insurer: Trupanion Canada
By: Sherry
I had excellent service from the agent of customer service who helped me.
I had excellent service from the agent of customer service who helped me. She was friendly, virtuous, patient & helpful with choosing which plan would be best for my dogs & I.
Insurer: Trupanion Canada
By: Cloe'
So far the service has been great.
So far the service has been great. My questions are answered quickly
Insurer: Trupanion Canada
By: Gina
Thank you for saving our little Loki!!
Very difficult injury with our 2 month old puppy, we believe that we would have lost her without Trupanions amazing work. We only still have our amazing little girl thanks to them.
Insurer: Trupanion Canada
By: Nikki