Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pet's Best is truly The BEST!
Pet's Best was referred to me by my Vet in 2009. I did an extensive review side by side with Trupanion and found that Pet's Best beat them, and all others, hands down. Pet's Best has the most coverage (90% on most claims) and pays rapidly. Filing a claim is as simple as a few clicks on the phone and one photo. Payment is within a week or two and I have found that they are very willing to help with questions. I would ONLY use Pet's Best and refer my friends and family to Pet's Best. In 2015 my Malinois Max developed Discospondylitis. A rare spinal disease. Pet's Best did not abandon me or deny my claims but rather pre approved an MRI and other expensive diagnostic tests for the VCA (who expect payment on the day of the event in full) so I could have the tests done without out of pocket money except my 10%. They also helped me all the way through a difficult time and covered the euthanasia and cremation. Amazing compassionate and professional. Affordable and fair. I am a loyal customer.
Insurer: Pets Best
By: Cynthia
Masters of not reimbursing veterinary fees
After having the experience of submitting several claims I can only warn any potential customers to avoid this company like the plague. They are masters of always finding a way to deny your claims and to pay for the cheapest items on your invoice. For example my dog had an eye condition and they covered almost nothing after the deductible was applied, then whe I went to see a specialist and paid close to $600 for the consultation, procedure and medications they covered ony $60 claiming the the Ophthalmologist consultation was not covered!!! And by the way their decision CANNOT be appealed. it's FINAL. Stay Away, you are hereby warned.
Insurer: Trupanion
By: raphael
Becca and the other team members are so easy to talk to and they share how much they care about your pets.
Becca and the other team members are so easy to talk to and they share how much they care about your pets. It's always a great experience.
Insurer: Trupanion Canada
By: Charli
staff have always been friendly and knowledgeable.
staff have always been friendly and knowledgeable. have never made a claim yet so can't rate on anything else
Insurer: Trupanion Canada
By: Karen
Trupanion is the best pet insurance and their employees are friendly and personable.
Trupanion is the best pet insurance and their employees are friendly and personable.
Insurer: Trupanion Canada
By: Katie
She was knowledgable helpful and could answer questions asked.
She was knowledgable, helpful and could answer questions asked.
Insurer: Trupanion
By: Natalie
Chris as well as as many representatives are ALWAYS very Patient ⦠Kindâ¦helpful !
Chris as well as as many representatives are ALWAYS very Patient ⦠Kindâ¦helpful ! Trupanion is EXCELLENT with corresponding via email on claims ! The BEST !!!!
Insurer: Trupanion
By: Sheryl
Claims is always a difficult process requiring lots of phone calls over several weeks in order for them to correctly determine the claim.
Claims is always a difficult process requiring lots of phone calls over several weeks in order for them to correctly determine the claim. Those who answer the phone are helpful however there is a lack of communication with claims requiring phone call after phone call by the insured to resolve issues.
Insurer: Trupanion
By: Karen
Fast and easy
Fast and easy
Insurer: Trupanion
By: Sarah
I received fast friendly advice when I called.
I received fast friendly advice when I called. Rebecca emailed me a concise description on different options for submitting a claim. I feel very confident Trupanion will there if I need them in the future.
Insurer: Trupanion
By: Mary