Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Misleading pricing. Massive premium increases.
I’m very unimpressed with the misleading pricing and large premium jumps that I’ve experienced with Fetch pet insurance. I was told that by insuring my new puppy from a young age that I’d secure lower rates. What started out around $47/month and even though I’ve never made a claim it bumped a little each year until it was over $60 by age 5. At age 6 it jumped to $93.09/month and I just got the renewal notice for 2023 at $117.58/month. I can not offer a review regarding ease of claims or coverage because I’ve never used it, but The customer service agent was rude when I called to inquire about the large increase. My friend uses trupanion and is really happy with them. I’m going to look into them. Maybe I’ll just drop the insurance all together and put the money i would’ve spent on premiums into savings.
Insurer: Fetch
By: Jeremy
Misleading pricing. Massive premium increases.
I’m very unimpressed with the misleading pricing and large premium jumps that I’ve experienced with Fetch pet insurance. I was told that by insuring my new puppy from a young age that I’d secure lower rates. What started out around $47/month and even though I’ve never made a claim it bumped a little each year until it was over $60 by age 5. At age 6 it jumped to $93.09/month and I just got the renewal notice for 2023 at $117.58/month. I can not offer a review regarding ease of claims or coverage because I’ve never used it, but The customer service agent was rude when I called to inquire about the large increase. My friend uses trupanion and is really happy with them. I’m going to look into them. Maybe I’ll just drop the insurance all together and put the money i would’ve spent on premiums into savings.
Insurer: Fetch Canada
By: Jeremy
Great!!!!!!
One of my cat broke his leg, and we brought him to do the fracture surgery, and we got like probably 80% reimbursement back later 2 and half weeks I believed, Absolutely awesome company, great service, and best value.
Insurer: Healthy Paws
By: leiyao
Agent was friendly and helpful.
Agent was friendly and helpful.
Insurer: Trupanion
By: Sue
Easy transfer from breeder to us.
Representative was friendly, helpful, and made the experience quick and easy.
Insurer: Trupanion
By: Karen
fast resolution
Had a very quick response to scanned claims
Insurer: Trupanion
By: Peggy
great customer service and quick response time
great customer service and quick response time
Insurer: Trupanion
By: Laura
Have had Trupanion since 2012.
Have had Trupanion since 2012. Always helpful. Very satisfied.
Insurer: Trupanion
By: David
Enjoyed a quick and accurate response to my claim.
Enjoyed a quick and accurate response to my claim.
Insurer: Trupanion Canada
By: Heather
Thank you.
Thank you for making the experience a positive one. Everyone that I dealt with was friendly, compassionate and very helpful. I also found the process quick.
Insurer: Trupanion Canada
By: Maria