Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,026 total

Other Categories

Payment Experience 15,064

Claim Coverage 64,709

Customer Service 77,026

Price Satisfaction 23,503

Other 15,643

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17291 - 17300 of 77026 results

December 16, 2022

Fast and efficient service

I have had great service through this pet insurance. Claims are paid quickly. I love the App and that reimbursement can be made electronically.

Insurer: ASPCA

By: Donna

Useful

Verified December 16, 2022

Worst nightmare

I had sent this over to Healthypaws customer service. “ I had contacted you guys several times regarding to my pet claim and for the third time the agent had assured me that they had received all the documents and yet I still get the message saying I need to upload my dog’s medical record. I had cancelled my card and will not continue this insurance since you guys are everyone’s worst nightmare to have insurance with. I truly do not understand how you guys are still operating as a business. I will spread as many reviews as possible so you guys can have your true color shown. ” Not your money worth.

Insurer: Healthy Paws

By: Estele

Useful

Verified December 16, 2022

Reimbursed in 3 days, quick to respond

The waiting period is a bit of a pain but otherwise once you're on the insurance they are so quick to respond, easy to contact a real person for support and I always get my reimbursement within 3 business days. I am so happy we got insurance because our puppy has needed quite a few unforeseen vet visits over the first year of his life.

Insurer: Furkin

By: Bryna

Useful