Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Awesome experience.
CSR was super knowledgeable and friendly.
Insurer: Trupanion
By: Helen
Highly Recommended and Easy to Enroll
It was easyâ¦and I like the easy accessibility to my puppies records, claims, etc.
Insurer: Trupanion
By: Kimberly
Person who I spoke to was very friendly and knew answer to my question immediately.
Person who I spoke to was very friendly and knew answer to my question immediately.
Insurer: Trupanion Canada
By: Louise/Lorne
Smokeyâs dental and small growth.
Prompt service with vet
Insurer: Trupanion Canada
By: John
Very expensive for pet insurance.
Very expensive for pet insurance. Customer service reps are very nice.
Insurer: Trupanion Canada
By: Sherry
Healthy Paws, truly a lifesaver!
When you pet has a sudden emergency having good insurance helps ease the anxiety of the situation. My 4 yo Irish setter’s R lung collapsed suddenly. He was in critical care and had to have surgery. It was a very stressful time but knowing we had Healthy Paws helped a lot! They let you know what you need to send, filing was easy and they let you know how the claim is progressing. We got our check in a reasonable time frame. Would definitely recommend Healthy Paws, it’s so worth it!
Insurer: Healthy Paws
By: Lynne
Pet Insurance
My dogs have been with Healthy Paws Pet Insurance for a long time , and throughout the years with their varied health problems and surgeries, Healthy Paws has always been there for them. I can’t praise them enough for their diligence, professionalism and compassion and would recommend them for any pet owner!
Insurer: Healthy Paws
By: Kitsy
Great!
My vet recommended trupanion when I adopted my dog at age 2. I never thought he would have so many health issues. Trupanion has saved us so many times. Customer service is wonderful and really care. I can't thank them enough
Insurer: Trupanion
By: Lisa
Jo was both knowledgeable and empathetic.
Jo was both knowledgeable and empathetic. Just an all around nice person and anima lover
Insurer: Trupanion
By: Michele
The customer service staff is great.
The customer service staff is great. It has taken a little longer then I would like to get the claims processes and I feel as though I have to follow up more then I like. That is beyond the control of customer service reps who have been very helpful and kind.
Insurer: Trupanion
By: Sara