Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws Insurance Review
I am VERY happy with Healthy Paws Pet insurance. They have quickly responded to questions and efficiently handled/paid my claims. I couldn’t be more satisfied.
Insurer: Healthy Paws
By: Carol
Emergency bacl surgery
My dog had to have emergency back surgery. Within five days Healthy Paws had approved the claim. They are wonderful, courteous, and prompt. I recommend them to any people with dogs.
Insurer: Healthy Paws
By: Judy
ASPCA Pet Insurance Very Disappointing
You would think that pet insurance associated with a reputable organization like the ASPCA would be committed to helping you take care of your four legged family members. Instead, they are quick to reject your claim and try to justify it as a “preexisting condition.” When you submit a letter from your veterinarian stating that it was not a preexisting condition, they are non-responsive. They actually tried to claim that because the vet stated that our dog was “lethargic” when he hurt his leg 5 months previously, it was connected to an inflammation of the brain later that year. They will work hard not to support your claim. Don’t get this insurance unless you want your pet’s medical emergency to be even more stressful!
Insurer: ASPCA
By: Jason
I love Lemonade!
My pup has a sensitive stomach and typically needs frequent visits to the vet. Every time I need to submit a claim lemonade makes it so easy! The staff are always friendly and open to any questions I have. Highly recommend!
Insurer: Lemonade
By: Willow
You are straight forward and friendly
You are straight forward and friendly
Insurer: Trupanion
By: Les
Easy process seems well explained and breeder recommended.
Easy process, seems well explained and breeder recommended.
Insurer: Trupanion Canada
By: Jenn
All my questions were answered and situation solved
All my questions were answered and situation solved
Insurer: Trupanion
By: Randy
BECASUE THEY WERE SO NICE.
BECASUE THEY WERE SO NICE. AND SO HELPFUL FOR AN OLD WOMAN. LOL
Insurer: Trupanion
By: WANDA
Customer Service is wonderful
Customer Service is wonderful
Insurer: Trupanion
By: Yannairis
Excellent client service.
Excellent client service. I have yet to make a claim... However, the rep was well informed, assisted me in getting started on my multiple claims, and assired me that if I have any questions along the way, I'm free to call the company 24/7! That's fantastic & compassionate service! processed..... of course the bottomline will be how the claims are processed. (I was informed about deductibles so there will be no surprises.)
Insurer: Trupanion
By: Margie